Consultant, Transition Operations

In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It’s the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your willingness to embrace change.

We serve financial advisors and investors through three entities, each headquartered in Omaha, Nebraska:
Carson Wealth, Carson Coaching and Carson Partners. We provide coaching and partnership services to advisor firms – and straightforward financial advice to the investing public. We all share a common mission to be the most trusted in financial advice.

Support new partner offices through the transition process and serve as a primary operational contact throughout the transition period. Coordinate operational activities, prepare and review account paperwork, and track progress to ensure transition responsibilities are completed accurately and on time. Provide training and guidance on operational processes, technology, and tools used during the transition. Partner with advisors, their staff, internal departments, and custodians to identify and resolve issues.

Contribute to an efficient, consistent onboarding experience through responsive service and process improvement.

• Transition Coordination: Serve as a primary operational contact for assigned transitioning partner offices. Coordinate responsibilities across internal departments, manage assigned tasks and timelines, and ensure appropriate follow-up and completion. Balance multiple priorities and changing requirements to support transition goals.
• Account Paperwork & Operational Support: Serve as an operational subject matter expert on paperwork, policies, and procedures during the transition period. Gather required information and prepare, review, and process documentation to open or maintain client accounts according to advisor, partner-office, and custodian requirements. Maintain working knowledge of applicable custodian products, procedures, and forms.
• Training & Technology Support: Present and support training and recurring transition meetings covering operational processes, systems, and paperwork. Provide guidance on internal and external software and tools used during the transition. Travel to partner offices as needed to support operations staff with paperwork, questions, training, and transition activities.
• Issue Resolution: Research account and operational issues in collaboration with custodians and internal departments. Identify potential issues early, troubleshoot within established guidelines, and coordinate resolution. Escalate complex issues appropriately and communicate outstanding needs to relevant stakeholders.
• Progress Tracking & Communication: Create, maintain, and monitor Salesforce reporting and other tools used to track transition progress and outstanding activities. Communicate status, key activities, risks, and unresolved items to management and stakeholders.
• Process Improvement & Service: Identify opportunities to improve transition processes, increase accuracy, and streamline operational activities. Provide responsive, professional service to partner offices, advisors, staff, and internal stakeholders. Perform other duties as assigned.
• Other Duties: Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives.

• Bachelor’s degree in business administration, accounting, finance, or a related field preferred.
• FINRA securities licenses or completion of the Securities Industry Essentials (SIE) examination preferred.
• Experience in…