Director, Tax Operations

In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It’s the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your willingness to embrace change.

We serve financial advisors and investors through three entities, each headquartered in Omaha, Nebraska:
Carson Wealth, Carson Coaching and Carson Partners. We provide coaching and partnership services to advisor firms – and straightforward financial advice to the investing public. We all share a common mission to be the most trusted in financial advice.

Responsible for the operational management of the firm’s tax preparation program, which is built on outsourced return preparation delivered through vetted external partners. Owns the processes required to move tax engagements from onboarding through filing, holding those partners accountable to the standard our clients and advisors expect. Oversee workflow, service levels, documentation, recordkeeping, quality controls, issue resolution, and compliance with established policies and procedures.

• Tax Operations & Partner Management: Own the operational success of the firm’s outsourced tax preparation model, ensuring returns are completed accurately, timely, and in accordance with established quality and service standards. Serves as the primary relationship owner and day-to-day point of contact for external tax preparation partners. Oversee the end-to-end operational workflow for tax preparation engagements, from client onboarding and document collection through the partner’s preparation and review, to filing and engagement closeout.
  
  Maintain visibility into engagement status, volumes, deadlines, outstanding requirements, and exceptions, proactively identifying risks to timely completion. Establish regular operating cadences with external partners and internal stakeholders to review performance, capacity, service levels, and escalations. Monitor partner performance and coordinate resolution of operational issues. Support partner due diligence, contract reviews, and ongoing performance evaluations. Develop scalable operating processes that support tax-season readiness, capacity, planning, consistent service delivery, and continued growth of the firm’s tax preparation offering.
• Quality, Risk & Compliance: Establish and maintain operational controls that support accurate, timely, and compliant tax preparation. Ensure appropriate review, approval, escalation, documentation, and recordkeeping practices are followed in accordance with policies, regulatory requirements, and applicable retention standards. Monitor and address material quality, operational, client, and regulatory risks, including errors, corrections, missed deadlines, complaints, and other service issues. Partner with internal stakeholders to distinguish operational matters from issues requiring technical tax review judgement, escalating significant concerns to appropriate leadership.
  
  Maintain written procedures, controls, checklists, and supporting documentation for the tax preparation process. Support internal reviews, audit, regulatory inquiries, and other oversight activities.
• Advisor & Client
  
  Experience:
  
  Serve as the central escalation point for operational issues involving tax preparation engagements. Provide advisors with clear visibility into engagement status, deadlines, outstanding requirements, and next steps. Develop consistent advisor and client communications throughout the tax preparation lifecycle. Coordinate resolution of complex or sensitive service issues with internal…