Account Services Specialist II

The Account Services Specialist II plays a pivotal role in executing a range of transfer agency duties, such as establishing new accounts, managing financial transactions, and ensuring precise documentation for mutual fund clientele. Additionally, this role involves minimal direct client engagement and a significant degree of collaboration with fellow team members.

• Manages complex financial matters including estate settlements and marital dissolutions.
• Initiates and manages new client accounts by accurately inputting data from application forms.
• Executes fundamental financial operations such as redemptions, exchanges, and TIK’s.
• Administers retirement plan transactions in compliance with IRS guidelines.
• Implements systematic withdrawal plans for required minimum distributions in IRA and Beneficiary accounts.
• Maintains shareholder accounts and manages correspondence, including undeliverable mail.
• Facilitates incoming asset transfers by coordinating with the relinquishing custodian.
• Tracks and follows up on transfer procedures to ensure timely completion.
• Associates related accounts to apply rights of accumulation or links plan accounts, and processes declarations of intent.
• Manages and balances check deposits to ensure financial accuracy.
• Retrieves incomplete new account details and request additional information when necessary.
• Takes on additional responsibilities as required to support the team’s objectives.

• Engages periodically with shareholders, financial advisors, and brokerage firms for account-related matters.
• Collaborates daily with team members and internal departments to resolve queries and manage ongoing tasks.

May perform other duties as required and assigned.

• Bachelor’s degree in business administration or a related field.
• 2-4 years of experience in client services or a related field.
• Background in the financial services industry.
• Series 6 license is an asset.
• Equivalent education and experience will be considered.

• Operational standards, including SEC, IRS, and prospectus regulations.
• Retirement products such as IRA, Simple IRA, and other plans.
• Proficiency in mutual funds and alternative investment products.
• Microsoft Office Suite.
• Adobe Acrobat.

• Troubleshoots issues utilizing creative and critical thinking skills.
• Multitasking, analytical, and organizational skills.
• Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
• Demonstrates personal integrity, responsibility, and accountability.
• Effectively uses resources such as time and information in conjunction with associates.
• Participates in solving problems and making decisions.
• Presents and expresses ideas and information, written and oral, clearly, and concisely.
• Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
• Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
• Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
• Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.