Financial Support Counselor

UNO is Nebraska's public metropolitan research university - a university with strong academic values, diverse programs and learning opportunities, and significant relationships with our community that facilitate engaged teaching and research.

Financial Support Counselor

Job Title:

Financial Support Counselor

Job Grade: AS15H

Division:
Institutional Effectiveness and Student Success

College/Dept:
Financial Support and Scholarship

Department: FS&S

Requisition Number:

FTE (full-time equivalency): 100.00

Work Schedule:

M-F, 8 A.M - 5 P.M., but may vary

Does the position provide the opportunity to work Remotely/Telecommuting?:
No remote/telecommute opportunity

Appointment Term: 12- 12/12 months

Is this position essential personnel according to the inclement weather policy?:
No

Pay Information: $42,600

Pay

Schedule:

Hourly

FLSA Designation:
Non-Exempt

The Financial Support Counselor reports to the Assistant Director for Support & Outreach and serves as a member of the Office of Financial Support and Scholarships customer service cluster. Primarily responsible for providing excellent customer service to current and prospective students and their families, by way of, counseling appointments, phone, front counter, email, and social media. The Financial Support Counselor will meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning.

Responsible for various internal/external financial aid outreach activities and financial literacy efforts to include small/large group presentations. Team member also responsible for screening Professional Judgment (PJ) paperwork and preparing files for discussion in PJ committee meetings, and will help determine if FAFSA adjustments can be made and update the Student Information System (People Soft) when necessary. Will also be responsible for financial aid awarding/processing of specialized student populations.

Meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Provide day-to-day customer service support via phone, front counter, email, social media, and face to face advising in the Office of Financial Support and Scholarships.

Percentage Of Time: 40

Essential Function:
Yes

Responsible for processing the following, but not limited to:
Short-term loans, residency, consortium, executive MBA & MIT, inter-campus, study abroad, aviation, and Vocational Rehabilitation.

Percentage Of Time: 20

Essential Function:
Yes

Responsible for various other duties to include calculation of student aid packages, certification of miscellaneous forms (apartment lease agreements, etc.) and fall/spring/summer aid awarding/processing.

Percentage Of Time: 20

Essential Function:
Yes

Screen Professional Judgment (PJ) paperwork and prepare files for discussion in PJ committee meetings. Help determine if FAFSA adjustments can be made and update Student Information System (People Soft) when necessary.

Percentage Of Time: 10

Essential Function:
Yes

Conduct various internal/external outreach and financial literacy information sessions for students and parents (i.e. group presentations).

Percentage Of Time: 10

Essential Function:
Yes

Associate’s degree or equivalent

One year of financial aid, or one year related experience in higher education, or one year experience in customer service.

NA

NA

NA

Credit Check:
Yes

Motor Vehicle Licensing Validity Check:
No

Pre-employment Physical Request and Assessment:
No

Drug Screen:
No

Required fields are indicated with an asterisk (*)

No optional documents provided.