Case Coordinator III - Certified Community Behavioral Health Clinic; Nebraska

Case Coordinator III - Certified Community Behavioral Health Clinic (Nebraska)

Join to apply for the Case Coordinator III - Certified Community Behavioral Health Clinic (Nebraska) role at Heartland Family Service

At Heartland Family Service, we are committed to building a culture that is trauma‑informed and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, encouraging our employees to bring diverse experiences to the workplace. Trauma‑Informed Care is an approach that recognizes trauma symptoms and acknowledges the role trauma has played in people’s lives and in our workforce, while building collaborative and supportive environments.

If you believe in our mission of creating healthy families and communities and thrive in a fast‑paced, collaborative, team‑oriented environment, Heartland Family Service is the agency for you.

Intensive case‑management services will be provided to all clients to coordinate and achieve health‑care goals. Decision‑making, problem‑solving, and highly developed interpersonal skills are critical.

$19.74 to $23.54 per hour, determined by total years of relevant experience.

37.5 hours per week, Monday through Friday, day/evening hours as needed.

• Bachelor’s Degree in social work or related field.
• Two years’ experience in a behavioral health setting.
• Demonstrates a high level of social work skills, practice, and knowledge.
• Valid driver’s license/acceptable driving record.

• Assess holistic health‑care and social‑service needs, strengths, abilities, and desires of clients.
• Develop realistic, achievable, goal‑oriented care‑coordination plans focused on client needs and desires.
• Assist clients in addressing barriers by utilizing community resources and health‑related information.
• Coordinate services, resources, and information with clients and on behalf of clients when needed.
• Address barriers to client treatment.
• Maintain all contact documentation and billing information in the internal reporting system and provide internal reports as needed.
• Provide problem‑solving and crisis intervention to clients.
• Refer and coordinate issues that may interfere with therapy attendance, including follow‑up calls to clients who miss appointments.
• Provide transportation to clients for appointments, when necessary.
• Maintain all required reports of the position.
• Collaborate with primary care providers, behavioral health providers, and other social‑service providers to connect services, share information, and organize case conferences.
• Work within the team model, utilizing team members’ expertise when appropriate.
• Empower clients to develop skills necessary for healthy living through problem‑solving and crisis intervention services.
• Maintain required records and statistical information.
• Work in the community, client homes, attend meetings, and assist clients as needed.
• Demonstrate high energy, passion for serving people, assertiveness, and willingness to challenge normal processes to enhance client care.
• Proficient computer skills.
• Develop rapport with clients and community professional resources.
• Evaluate the efficiency and effectiveness of community service providers to ensure quality care.
• Travel locally (75%) to provide outreach services.
• Perform other program‑related duties as assigned.
• Create, maintain, and share a dynamic self‑care plan as appropriate.
• Build connections between the agency and the larger community to support fundraising and friend‑raising efforts.
• Perform essential functions on the company workspace or designated site.