Family Support and Visitation Specialist

Overview

Family Support and Visitation Specialist

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with care, pharmacy benefits, data and resources they need. We focus on diversity and inclusion, career development opportunities, and health equity on a global scale.

Family Support and Visitation Specialist engages in coaching, role modeling, and teaching nurturing parenting practices during family visitations. The role includes face-to-face assistance, coaching, teaching, and role modeling in family homes and community settings to prepare the natural family for reunification.

Schedule: Up to 40 hours per week, scheduled based on client needs. Work may occur on any day of the week with possible evenings. This is a hybrid role with a mix of on-site field responsibilities and potential remote coordination. Local travel may be required based on client needs. Field work is determined by client needs and may occur any day of the week, including weekends and evenings.

Location
:
Must be within commuting distance to one of the primary offices: 1941 S 42

Nd St, Suite 328, Omaha, NE; 230 East 22 Street, Suite 4, Fremont, NE 68025.

• Attend and participate in team meetings
• Complete required trainings as assigned by supervisor
• Complete reporting requirements including documentation of each service provided, travel logs and monthly reports as requested by supervisor to ensure timely billing
• Maintain a caseload of clients as agreed upon with supervisor
• Provide written and/or oral communication with referral sources on a consistent basis
• Monitor caseload authorizations and coordinate with case manager for necessary updates
• Contact assigned client within 24 hours of supervisor assignment
• Schedule sessions to meet the needs of the family/client
• Complete documentation within 24 hours of service
• Supervise parental and sibling interactions
• Provide education and support to members and their families who are justice or court involved, helping navigate the health care system for physical and behavioral health services
• Participate in interdisciplinary team meetings and reunification planning with justice facilities and provide information to assist with safe transitions of care
• Provide resources to families
• Performs other duties as assigned

• Bachelor's degree in human services, social work, psychology, early childhood development or related field
• 1+ years of computer proficiency experience (including ability to work on multiple web browsers using dual monitors and Microsoft Office)
• 6+ months of experience working with families involved in the justice or child welfare systems
• 6+ months of experience providing direct services in home or field-based environments
• Ability to travel 75% of the time within Nebraska and Iowa with reliable transportation and a valid state driver’s license and insurance
• Flexible schedule including evenings and weekends; up to 40 hours per week, based on client needs

• 1+ years of experience in the Human Services field
• Experience in social services, child welfare, or family support
• Knowledge of the needs of families involved in child welfare or juvenile justice systems

• Strong oral and written communication skills
• Effective organizational and scheduling skills
• Excellent customer service, interpersonal and problem-solving skills
• Attention to detail and strong time management
• Flexibility, initiative, and willingness to learn
• Ability to work as a team player and handle sensitive information confidentially
• Creative problem-solving using community resources to meet members’ needs
• Ability to adapt to a changing work environment

Pay is based on factors including local labor markets, education, experience, and certifications. The hourly pay range for this role is $20.00 to $35.72 per hour (full-time). We offer a comprehensive benefits package, incentives, and 401(k) contributions, subject to eligibility.

Additionally, benefits may include Paid Time Off, holidays, medical/dental/vision insurance, Life & AD&D, disability coverage, health accounts, employee stock purchase plan, education reimbursement, and more. Details can be downloaded at: (Use the "Apply for this Job" box below). (

Note:

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United Health Group is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. We are a drug-free workplace; a drug test may be required prior to employment.

#RPO, #RED

Location-based notes:
Omaha, NE area; related job postings may appear here for visibility.