Overnight Crisis Support Specialist

Starting pay: $17.50/hr-18.50/hr (plus shift differential).

Please note:

This is NOT a remote position.

• Determines urgency and nature of contact and provides appropriate short‑term crisis counseling or resource information, problem‑solving techniques, and advice.
• Assesses immediate and long‑term safety of the client to determine further actions; utilizes professional judgment to respond appropriately to situational needs.
• Assesses need of each client through basic counseling techniques such as questioning, paraphrasing, and reflective listening.
• Remains calm and objective during life‑threatening situations, enlists support of senior staff as needed for difficult calls, and makes joint decisions about further action.
• Provides helpful information to clients, including parenting skills and problem solving, and walks client through steps so client arrives at a solution.
• Follows established procedures in handling each category of request and utilizes judgment within each situation.
• Provides referrals to clients whose needs are not within the scope of services.
• Documents details and information given within the course of the contact and provides reports as needed.

• High level of interpersonal, critical thinking, and problem‑solving skills.
• Computer skills in Microsoft Office, or other related programs, and web‑based or other electronic communication formats.
• Ability to communicate verbally and written in an articulate, professional manner while maintaining necessary degree of confidentiality and appropriate content.
• Ability to build and sustain trust to facilitate successful, professional relationships.
• Ability to quickly assess situations, make decisions in sensitive and sometimes critical areas, and adapt responses to situations while maintaining procedural and regulatory integrity.

• Bachelor's degree in Social or Behavioral Sciences is preferred.
  
  NOTE:
  
  Education and experience requirements may be higher based on contract requirements.
• Previous crisis intervention or hotline experience preferred.

• High School diploma or equivalent required.
• Minimum 21 years of age required.

NOTE:

If assigned to Nebraska Family Helpline or 988 Nebraska a bachelor's degree is required.

Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E‑Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status.

To request a disability‑related accommodation in the application process, contact us at 1‑877‑639‑6003.