Program Compliance Coordinator

Job Title:

Program Compliance Coordinator

Job Summary:

Works closely with the CQI & Compliance Officer to develop and implement the organizations Compliance and CQI plans for program affiliations, model usage, program procedures, and program contracts. Works collaboratively with program leadership to ensure services are delivered in accordance with federal, state, local and contract requirements, program model fidelity, accreditation and organizational standards and NCHS policies and procedures while promoting a culture of quality, accountability, and continuous improvement.

• - Manage the implementation of the organizations compliance and quality improvement activities.
• - Monitor program contracts and performance metrics to ensure compliance with evidence-based models, regulatory, accreditation, funder requirements and organizational goals.
• - Conduct comprehensive program reviews, site visits, and record reviews identify strengths and evaluate service delivery for compliance and quality improvement.
• - Collaborates with program leadership to develop corrective actions and monitor progress to completion to ensure timely resolution and continuous improvement.
• - Collect, analyze, and report compliance, quality, and performance data, including key performance indicators.
• - Track organizational risks related to compliance and quality assurance activities.
• - Identify trends, risks, and opportunities for improvement and recommend corrective or preventive actions.
• - Attend program team meetings and co-facilitate with the Program Coordinator a team discussion interpreting their data and identifying opportunities for improvement and then developing viable solutions or advancing current CQI initiatives aimed at improving program outcomes and service quality.
• - Support organizational quality improvement projects and strategic performance objectives.
• - Prepare for and coordinate external audits, accreditation reviews, surveys, and regulatory inspections.
• - Assist with the development, review, revision, and implementation of policies, procedures, and standard operating processes.

• - Commitment to NCHS mission, vision, values, CQI initiatives, and strategic plan goals.
• - Maintain a positive and cooperative relationship with internal and external professionals.
• - Participation in agency committees as assigned.
• - Positive representation of NCHS in all community settings.
• - Ability to interpret and abide by NCHS policies and procedures.
• - Embracing and championing NChS mission, values and culture.
• - Other duties as assigned by the supervisor and/or director.
• - Bilingual (preferred)

• a. Bachelors degree in human services, social work, public administration, business administration or psychology field required; experience providing services to children and families.
• b. Masters degree in social work, public health administration or human services preferred.
• c. Experience implementing strategic plans, program development, fidelity monitoring, data analysis and tracking key performance indicators, and collaborating with multiple teams.
• d. Experience at least one year supervising a program or a team.
• d. An equivalent of education and job experience will be considered.

• - Knowledge of program implementation and service delivery across an agency/organization.
• - Proficiency in Microsoft 365 Office Suite and using technology and software applications.
• - Knowledge and ability to utilize project management platforms and/or resources to implement and complete work plans. Ability to prioritize tasks and manage multiple projects simultaneously to meet deadlines.
• - Ability…