Patient Access Team Lead

** Job Summary and Responsibilities*
* Provides day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas, which may include Emergency Department, main registration, admitting, and payer notification workflows. Serves as a subject-matter expert in patient access functions and acts as the first point of escalation for complex registration, insurance, authorization, and patient account issues. Supports patient access staff by providing real-time guidance, workflow coordination, and issue resolution to ensure timely, accurate completion of access activities and a positive patient experience.

Collaborates closely with supervisors and managers to support operational continuity, service quality, and adherence to established policies and procedures. Demonstrates accountability for relationship-based care, organizational mission, and core values.

** Job Requirements*
* Required

+ High School Graduate General Studies, upon hire or

+ High School GED General Studies, upon hire and

+ 3-5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role required., upon hire and

+ Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire and

+ Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire

Preferred

+ Bachelors Other Bachelor's degree in business management, healthcare administration or similar, preferred, upon hire and

+ Experience using electronic health record systems such as Epic and/or Meditech required or strongly preferred., upon hire

Where You'll Work

At CHI Health Creighton University Medical Center - Bergan Mercy, our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.

** Pay Range*
* $19.87 - $28.06 /hour

We are an equal opportunity/affirmative action employer.