Concierge

As a Conference Services Concierge with JLL's Experience Management team, you'll serve as the primary point of contact for associates, executives, and visitors at Mutual of Omaha's headquarters in Omaha, Nebraska. You'll deliver VIP-level hospitality by managing conference logistics, coordinating meeting spaces, and ensuring every guest interaction exceeds expectations. Your expertise in the property, local area, and available amenities will enable you to anticipate needs and create memorable experiences across all touchpoints—whether in person, by phone, email, or through digital channels.

At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and in this role, you'll embody that commitment by creating a welcoming environment where every detail is thoughtfully managed. You'll collaborate with building management and property services teams to support a thriving workplace that consistently delivers excellence.

As a Conference Services Concierge with JLL's Experience Management team, you'll serve as the primary point of contact for associates, executives, and visitors at Mutual of Omaha's headquarters in Omaha, Nebraska. You'll deliver VIP-level hospitality by managing conference logistics, coordinating meeting spaces, and ensuring every guest interaction exceeds expectations. Your expertise in the property, local area, and available amenities will enable you to anticipate needs and create memorable experiences across all touchpoints—whether in person, by phone, email, or through digital channels.

At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and in this role, you'll embody that commitment by creating a welcoming environment where every detail is thoughtfully managed. You'll collaborate with building management and property services teams to support a thriving workplace that consistently delivers excellence.

Schedule:

Monday–Friday, 7:30 AM – 4:30 PM

• Greet and assist all guests, associates, and executives with warm, professional service that sets the tone for their experience at the property
• Coordinate conference and meeting support by managing room bookings, logistics such as catering and technology setup, and ensuring spaces are prepared to exceed expectations
• Anticipate guest needs by staying informed on upcoming events, property offerings, dining options, and local recommendations, proactively offering solutions that enhance their visit
• Manage reservations, visitor registration, badge distribution, and package handling with accuracy while maintaining a polished and approachable presence
• Respond to inquiries and requests via phone, email, and in person with professionalism, following up as needed to ensure complete satisfaction
• Conduct regular checks of conference spaces to verify cleanliness, functionality of technology and equipment, and proper room setup
• Coordinate with building management and maintenance to report equipment issues promptly and support safety protocols as needed
• Maintain the concierge area by keeping literature stocked, signage updated, and the environment organized and welcoming

On-site presence required

• High school diploma or equivalent;
  Associate's or Bachelor's degree preferred
• 1–2 years of high-touch hospitality experience in luxury hotels, fine dining, VIP services, or upscale corporate environments
• 1–2 years of meeting and event support services experience
• Prior experience in luxury hotel, retail, or restaurant "front of house" guest service
• Excellent verbal and written communication skills with…