Implementation Specialist

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Description:

** DTN is seeking an experienced Customer Implementation Specialist to join our Professional Services team and execute the successful deployment of our enterprise-grade SaaS and RaaS solutions for global customers. This role bridges the gap between DTN's customer technology implementation and business value realization, ultimately contributing to customer success and long-term  this hands-on role, you will be responsible for designing, configuring, integrating, testing, and enabling customers on our offerings to ensure a seamless transition and rapid time-to-value.

The position requires a combination of customer engagement skills, technical acumen, project management abilities, and excellent communication skills to ensure successful technical migrations and organizational adoption.
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* Key Responsibilities:

**** Implementation & Configuration:
** Work closely with customers to understand their unique business requirements, processes, and pain points Develop and execute comprehensive testing strategies to validate the implementation and ensure functionality meets or exceeds expectations

Execute implementation strategies tailored to customer objectives Assist in developing project plans and RACIs for customer-specific implementation and adoption proposals

Identify and resolve issues that arise during implementation, integration, and adoption work streams

Provide thorough training and knowledge transfer to customer teams to enable self-sufficiency and long-term adoption Collaborate with project managers, transformation consultants, Sales, Product, and Support teams to ensure coordinated delivery and consistent customer experience

Document all implementation details, decisions, and best practices to support ongoing system maintenance and future enhancements 5+ years of hands-on experience implementing B2B SaaS or enterprise software solutions Strong technical aptitude and ability to quickly learn and master new platforms and technologies Excellent problem-solving and critical thinking skills to address complex customer requirements Proven project management experience, with the ability to drive initiatives from concept to execution Experience working in a cross-functional, collaborative environment with project managers, architects, users,  and other stakeholders

Exceptional communication and interpersonal skills to effectively engage with customers at all levels Strong analytical and strategic thinking skills, with the ability to translate insights into actionable strategies Customer-centric mindset, passionate about delivering value and enhancing the customer experience Proficiency in service design and project management tools

Competitive Medical, Dental and Vision Insurance Plans 6% 401K matching The targeted hiring base pay range for this position is between $56,250 and $75,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws.

The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.
** Confidence-Driven:
** We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.
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