Sr Systems Engineer

Sr Systems Engineer – DMSi Software

The Senior System Engineer will be a member of our cloud services team s individual will be responsible for design, implementation and management of the infrastructure supporting our traditional hosted ERP environment as well as drive our evolving web/microservices infrastructure strategies.

• Design, implement, troubleshoot, analyze, and maintain the web and Docker/microservices infrastructure of cloud-hosted environments.
• Identify, research, and resolve technical problems;
  Level 3 support for problems identified in the cloud web environment.
• Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
• Customer Service escalation for customers regarding performance, connectivity, and configuration issues.
• Develop and execute on strategies to drive automation throughout the datacenter and microservices infrastructure.
• Configure, test, and maintain data center systems including Windows, Linux, Progress Rollbase, and other satellite applications.
• Proactively monitor web system performance and capacity, and develop the plans necessary to address our continuous growth.
• Monitor and manage applications and databases at the remote data center.
• Ensure supported systems are highly reliable, secure, and performing at acceptable levels.
• Provide oversight of server resources, application logs, scheduled tasks, and backups/restores.
• Create and maintain comprehensive documentation related to the data center, servers, network, applications, and configurations.
• Interface with third-party vendors.

• Cloud/SaaS – Overall design and administration
• Microservices – Experience designing, deploying, and managing Docker and Kubernetes environments
• Operating Systems – Linux/UNIX Administration, Microsoft Windows
• Web Services – IIS & Apache Tomcat
• Linux/Unix scripting – Unix shell scripting and Python
• NOC/Data Center Operations
• ITIL Best Practices – Service Delivery and Service Support processes
• Virtualization – VMware vSphere/ESX Engineering and Administration
• Amazon Web Services (AWS) – Administration
• Firewalls and Load Balancer expertise
• Progress Rollbase Administration is a plus

• Bachelor’s Degree or equivalent work experience.
• 5-7 years of virtualization and/or microservices management, system administration, network design, database, and VMware experience.
• Work effectively as an individual or a team member.
• Ability to prioritize existing projects while working to provide Level 3 support.
• Effectively utilize tools to resolve issues and elevate appropriately.
• Excellent time management, organization, and documentation skills.
• Experience with database administration, including monitoring, maintenance, and replication.
• Proven background or providing excellent customer service.
• Able to provide on-call system support, including nights and weekends.

• Normal office environment with use of computers and telephone systems; no unusual physical demands.
• Ability to travel as needed, including rental car and air flight.