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Technical Support IT Support

Senior Client Support & Escalation Lead

Job in Omaha, Douglas County, Nebraska, 68197, USA
Listing for: Intercontinental Exchange
Full Time position
Listed on 2025-12-04
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A financial services company in Omaha seeks a Senior Client Support Specialist to lead a team in providing expert support for Simplifile products. Responsibilities include resolving customer issues, coaching support specialists, and ensuring effective use of software solutions. The ideal candidate will demonstrate strong technical and soft skills, with a focus on achieving timely resolutions. The role requires a commitment to high performance and effective communication under pressure.
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Position Requirements
10+ Years work experience
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