Systems Administrator Security Clearance

Position: Systems Administrator with Security Clearance
Systems Administrator Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start: TS/SCI Employee Type:
Regular Percentage of

Travel Required:

Up to 10% Type of Travel:
Continental US *
*
* The Opportunity:

CACI is seeking a Systems Administrator to support a Service Desk team on the F3I program. The employee can work from Omaha, NE. Shift work

Required:

This position will be to cover a 24-hour help desk, so evenings, overnights, and weekends are required. Responsibilities:
* Support end-user applications and work in a multi-tier service desk as well as work with software development and systems administrators to help reproduce and diagnose problems.

* Provide remote support to users for network and desktop hardware and software problems.

* Respond to and diagnose problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.

* Interact with infrastructure, cloud services, and/or mission applications teams to restore service and/or identify and correct core problems.

* Simulate or recreate user problems to resolve operating difficulties and recommend system or process modifications to reduce user problems.

* Possess and apply comprehensive knowledge across key tasks and high-impact assignments.

* Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user populations and provide a centralized knowledge repository for assigned applications suites.

* Collaborate with the engineering teams to identify, respond, and resolve tickets in a timely manner.

* Communicate issues and resolutions with your team lead.

* Define and strategize Incident, Knowledge and Problem management across a large-scale organization.

Qualifications:

* Current TS/SCI security clearance.

* BS degree and 2+ years of experience.

* Excellent verbal and written communication skills.

* Experience with Jira.

* Red Hat Enterprise Linux 8.

* Providing support to end-users spanning a variety of issues.

* Identifying, researching, and resolving technical problems.

* Responding to telephone calls, email, chat and personnel requests for technical support.

* Documenting, tracking, and monitoring the problem to ensure a timely resolution.

* Providing second-tier support to end-users.

* Ensuring product quality and timeliness of efforts.

* Incident, Knowledge and Problem Management. Desired :
* Experience with Confluence and Matter most.

* Jira Service Management.

* Experience with Problem and Incident Management.

* ITIL Certification, AWS Certifications.

* Strong active listening skills. This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions _____________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do.

As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage…