Sr IT Solution Analyst

Job Description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Sr IT Solution Analyst to join our Solution Analysis Product team in Newport Beach, CA.

As a Sr IT Solution Analyst, you’ll play a key role in Pacific Life’s growth and long-term success by providing solutions to business problems and needs within the Product domain to drive delivery of solutions. You will fill an existing role that sits on a team of 3 people in the Corporate Division. Your colleagues will include fellow Solution Analyst professionals in the CMD Tech Ops Life Product domain.

• Works with the business to drive the evaluation of new business ideas, vendors, and business models across the Product domain.
• Proactively identifies gaps and provides options to address new and current systems, processes, and procedures in a cost-effective manner.
• Collaborates with business across multiple segments to find opportunities for business improvements and leads efforts to translate those objectives into solutions.
• Conducts analysis to determine the best path for solving business problems/opportunities that may include business models, process improvements, system enhancements, user training, and/or software procurement.
• Provides an overview of scope for ongoing large business initiatives to help identify dependencies and trends.

• Supports Project Management, Stakeholders, and Delivery teams to identify and structure projects that evolve and enhance prioritized capabilities.
• Provides oversight and alignment between impacted parties around project scope and identifies alternatives to deliver both the solution and the value expected from the effort.
• Creates scope backlogs that can be translated into a list of work.
• Works with delivery teams to drive the execution of the identified scope.
• Manages stakeholder engagement, awareness, and expectation.
• Prepares communications and makes presentations documenting solutions to determine execution on initiatives.
• Articulates the project scope at all levels of the organization and a broad range of audience.
• Works independently on medium size initiatives and manages the complexity of work, first seeking to understand the problems, and positively working through others to drive execution.
• Plays integral role in the review and approval process of new life insurance contracts (products and riders) to ensure operational supportability.
• Supports Product Design in the delivery of Product Scope, Working Specifications, and Implementation Specifications.

• Develops integrated business models to demonstrate interoperability between products, operations, and systems; uses best practices, cohesive framework, and available industry-standard techniques.

• Provides different perspectives in deployment discussions to influence best practices and areas for improvement.
• Ensure Solution artifacts and deliverables meet defined quality standards.

• Bachelor’s degree or equivalent experience
• 5+ years of experience as a Business Analyst, Business Systems Analyst, Data Analyst, or Systems Analyst
• Broad and deep knowledge of life insurance products
• Works independently, receives minimal guidance.
• Extensive experience in supporting the planning and deployment of process and technology initiatives.
• Exceptional communication skills including the ability to communicate appropriately within…