Implementation Specialist

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision‑grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact.

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose‑built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast‑changing world.

DTN is seeking an experienced Customer Implementation Specialist to join our Professional Services team and execute the successful deployment of our enterprise‑grade SaaS and RaaS solutions for global customers. This role bridges the gap between DTN’s customer technology implementation and business value realization, ultimately contributing to customer success and long‑term retention.

In this hands‑on role, you will be responsible for designing, configuring, integrating, testing, and enabling customers on our offerings to ensure a seamless transition and rapid time‑to‑value. The position requires a combination of customer engagement skills, technical acumen, project management abilities, and excellent communication skills to ensure successful technical migrations and organizational adoption.

• Work closely with customers to understand their unique business requirements, processes, and pain points
• Translate customer needs into detailed designs and configuration plans for our solutions
• Configure the platform to meet specific customer needs, including use cases, data mapping, integration, and workflow automation
• Develop and execute comprehensive testing strategies to validate the implementation and ensure functionality meets or exceeds expectations
• Execute implementation strategies tailored to customer objectives
• Support the creation of comprehensive documentation for all services, including guidelines, best practices, and training materials

• Collaborate with customers to understand and execute business objectives, technical migrations, and change management plans
• Assist in developing project plans and RACIs for customer‑specific implementation and adoption proposals
• Lead customer meetings, daily stand‑ups, and status updates
• Identify and resolve issues that arise during implementation, integration, and adoption work streams
• Proactively identify and mitigate risks, roadblocks, or challenges that could impact successful deployment

• Lead change management plans designed to minimize disruption and maximize user acceptance at the customer
• Provide thorough training and knowledge transfer to customer teams to enable self‑sufficiency and long‑term adoption
• Train customers to use and leverage DTN systems and ensure usage and adoption metrics are achieved

• Collaborate with project managers, transformation consultants, Sales, Product, and Support teams to ensure coordinated delivery and consistent customer experience
• Act as a liaison between customers and DTN teams to address concerns and elevate issues
• Document all implementation details, decisions, and best practices to support ongoing system maintenance and future enhancements
• Share feedback and insights with product and engineering teams to drive continuous improvement of our offerings

• 5+ years of hands‑on experience implementing B2B SaaS or enterprise software solutions
• Strong technical aptitude and ability to quickly learn and master new platforms and technologies
• Demonstrated expertise in solution design, configuration, integration, testing, and…