Salesforce Administrator- Collections & Servicing

Collections & Servicing Platform Administrator

Pen Fed is hiring a Collections & Servicing Platform Administrator to work onsite at our San Antonio, Texas;
Omaha, Nebraska or Tysons, Virginia location. The System Administrator will oversee and maintain the department’s software systems that are crucial to operations. This role involves ensuring the stability, integrity, and efficiency of software applications and platforms across various environments. Candidates will have a strong collections and/or consumer loan servicing background, a thorough understanding of the software system, and will work closely with Information Technology, Business Analysts and Product team members to test, configure, monitor and troubleshoot.

As a systems administrator, you will ensure the reliability and performance of our collections and servicing platforms, drive improvements, and support the continuous deployment of new features.

• Deploy and configure software applications based on department needs and strategy.
• Ensure ongoing system availability, performance, and security through proactive monitoring and regular maintenance tasks.
• Assist in testing and remediation of software releases.
• Identify and resolve software‑related issues promptly to minimize downtime and impact on operations.
• Assist in maintaining the accuracy and relevance of dashboards for the department and individual teams.
• Stay abreast of collections and servicing strategies to ensure the software complements the strategy.
• Communicate concerns regarding software stability, system performance and uptime.
• Maintain accurate documentation of software configurations, procedures, and incidents.
• Assist in training leadership and collections trainers on software features and upcoming changes; serve as a Subject Matter Expert with regard to our technology.
• Work with leadership and others in consumer banking to create new reports that are impactful to collections and/or servicing strategy.
• Analyze data and reports to identify potential issues or concerns with staff performance and how staff are utilizing, or not efficiently utilizing, the software.
• Collaborate with leadership regarding special needs and enhancements of the software, including architecture of elements contained on windows within the system.

• Associate’s degree in a related field.
• Minimum of three (3) years of call‑center collections and/or loan servicing experience.
• Minimum of three (3) years’ experience in a financial services environment.
• Minimum of one (1) year of project management experience.
• Previous system administration or software configuration experience.
• Strong knowledge of financial structure, products, policies, and procedures.
• Strong verbal and business writing communication skills.
• Proficiency in troubleshooting and problem solving.
• Commitment to staying updated on advances in software systems and ongoing education in software systems and technology.
• Willingness to learn new technologies and adapt to changing environments.
• Strong analytical and problem‑solving skills.

This position will not supervise staff.

• Salesforce Certifications preferred.
• Ongoing Salesforce Trailhead completion required.

The employee works in an indoor office setting with moderate noise and is required to lift up to 25 pounds.

Ability to travel to various worksites and be on‑call is not required.

Established in 1935, Pen Fed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on‑site fitness facilities at our larger locations, and more.

Pen Fed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against…