Systems Administrator

Overview

Join to apply for the Systems Administrator role at CACI International Inc
. The position supports a Service Desk team on the F3I program and can be performed from Omaha, NE.

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Continental US

Shift work required:
This role covers a 24‑hour help desk, requiring evenings, overnights, and weekends.

• Support end‑user applications and work in a multi‑tier service desk as well as work with software development and systems administrators to help reproduce and diagnose problems.
• Provide remote support to users for network and desktop hardware and software problems.
• Respond to and diagnose problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow‑up steps.
• Interact with infrastructure, cloud services, and/or mission applications teams to restore service and/or identify and correct core problems.
• Simulate or recreate user problems to resolve operating difficulties and recommend system or process modifications to reduce user problems.
• Possess and apply comprehensive knowledge across key tasks and high‑impact assignments.
• Populate a consolidated Knowledge Management solution to provide Tier 0 Self‑Service Portal to user populations and provide a centralized knowledge repository for assigned application suites.
• Collaborate with the engineering teams to identify, respond, and resolve tickets in a timely manner.
• Communicate issues and resolutions with your team lead.
• Define and strategize Incident, Knowledge and Problem management across a large‑scale organization.

• Current TS/SCI security clearance.
• BS degree and 2+ years of experience.
• Excellent verbal and written communication skills.
• Experience with Jira.
• Red Hat Enterprise Linux 8.
• Providing support to end‑users spanning a variety of issues.
• Identifying, researching, and resolving technical problems.
• Responding to telephone calls, email, chat and personnel requests for technical support.
• Documenting, tracking, and monitoring the problem to ensure a timely resolution.
• Providing second‑tier support to end‑users.
• Ensuring product quality and timeliness of efforts.
• Incident, Knowledge and Problem Management.

• Experience with Confluence and Matter most.
• Jira Service Management.
• Experience with Problem and Incident Management.
• ITIL Certification, AWS Certifications.
• Strong active listening skills.

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers – every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground – in your career and in our legacy.

Your potential is limitless. So is ours.

Pay Range: $71,500 – $150,200. CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

• Entry level

• Full‑time

• Information Technology

• IT Services and IT Consulting