ServiceNow System Administrator

Job Family: SAAS/PAAS/Cloud Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Secret

Apply comprehensive knowledge to plan and lead Service Now administration activities, including user management and system configuration. Evaluate system performance results and recommend improvements affecting platform success. Function as a technical expert in Service Now operations while supervising administrative staff. Manage complex integrations and customization requirements with organizational policies compliance.

• Administer and maintain the Service Now platform, ensuring stability and optimal performance.
• Configure and customize Service Now applications, workflows, and UI policies.
• Manage user access, roles, and permissions.
• Monitor system health, troubleshoot issues, and apply fixes promptly.
• Implement updates, patches, and upgrades in alignment with best practices.
• Support integrations with other enterprise systems.
• Collaborate with stakeholders to gather requirements and deliver solutions.
• Maintain documentation for configurations, processes, and procedures.

• A Bachelor’s Degree is required
• Service Now Certified System Administrator (CSA)
• A minimum of FIVE (5) years of hands‑on Service Now administration experience.
• Must be able to OBTAIN and MAINTAIN a Federal or DoD “SECRET” security clearance; candidates must obtain an approved adjudication of clearance prior to onboarding with Guidehouse.
• Strong understanding of Service Now core modules (Incident, Problem, Change, Knowledge).
• Familiarity with Service Now scripting (JavaScript, Glide API).
• Knowledge of data imports, reporting, and dashboards.
• Understanding of ITIL processes.
• Strong problem‑solving and troubleshooting abilities.
• Good communication and collaboration skills.

• Additional Service Now certifications (e.g., Implementation Specialist for ITSM).
• Candidates with an ACTIVE “SECRET” or higher-level clearance are preferred.
• Experience with advanced modules (ITOM, HRSD, CSM).
• Exposure to integrations using REST/SOAP APIs.
• Knowledge of CMDB and asset management.
• Familiarity with Agile or Dev Ops practices.
• Basic understanding of cloud platforms and security compliance.

The annual salary range for this position is $92,000.00-$. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan Pay Down
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

Guidehouse is an Equal Opportunity Employer – Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.