Senior Business Analyst – Customer Portal

Senior Business Analyst – Customer Portal

We are seeking a Senior Business Analyst to support the delivery of a Customer Portal initiative. This role will focus on translating business and customer experience requirements into clear functional documentation for customer-facing digital platforms.

Business Analysis & Requirements

• Lead requirements gathering workshops with business stakeholders and end users
• Elicit, analyze, and document functional and non-functional requirements for customer-facing portal features
• Create detailed artifacts including business requirement documents (BRDs), functional requirement documents (FRDs), user stories, acceptance criteria, and process flows

Customer Experience & Portal Enablement

• Collaborate with UX/UI teams to define customer journeys, wireframes, and usability requirements
• Ensure portal features align with customer self-service, authentication, role-based access, and security requirements
• Support validation of portal functionality during UAT and production readiness

Stakeholder & Delivery Support

• Act as the primary liaison between business users, product owners, and development teams
• Support Agile ceremonies including backlog refinement and sprint reviews
• Assist QA teams with test case reviews and defect triage

• 6+ years of Business Analyst experience
• Strong experience working on customer-facing portals or digital platforms
• Proven expertise in requirements documentation and process modeling
• Experience working in Agile/Scrum environments

• Experience with Salesforce Experience Cloud / Customer Portals
• Familiarity with UX tools and methods (journey mapping, wireframes)
• Experience in CRM or customer-centric platforms

Duration: 12+ Month Contract – Hiring on W2

Contact:
Anand Swaroop – Email:  – Company:
Saicon Inc.