Site Reliability​/Gitops Engineer

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1,200+ colleagues in 75+ countries and very few office‑based roles.

Teams meet two to four times yearly in person in interesting locations around the world, to align on strategy and execution.
Our company is founder‑led, profitable, and growing.

The IS team at Canonical supports and maintains all of Canonical's IT production services. The team is in charge of running services used by over 60 million Ubuntu users.

As an SRE & Git Ops engineer you'll be in a unique position to drive operations automation to the next level, both in our own private clouds as well as in the public clouds. We do this by using the best of open source infrastructure‑as‑code software, software development practices such as CI/CD pipelines, and Canonical's leading products for software operation automation.

In addition to defining infrastructure as code, you will improve Canonical products and the open‑source technologies they are based on by providing critical feedback to developers on how their products operate s is done by submitting bugs (and sometimes writing pull requests) and collaborating on design and implementations with other teams within the company.

You’ll be part of a global team of SREs that work together and support each other to provide the best possible services to our company, Canonical's customers and the Ubuntu Community.

This role is available remotely in any timezone.

• Apply your experience of IaC to develop infrastructure‑as‑code practice within IS by constantly increasing automation and improving IaC processes
• Automate software operations for re‑usability and consistency across private and public clouds, taking into consideration the complexities of distributed systems
• Develop new features and improve the resilience and scalability of the existing cloud and container portfolio at Canonical
• Maintain operational responsibility for all of Canonical's core services, networks, and infrastructure
• Develop skills in troubleshooting, capacity planning, and performance investigation; set up, maintain and use observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement and maintain monitoring and alerting for various systems and services
• Collaborate with development teams to design service architecture, documentation, playbooks, policies and operational procedures
• Provide assistance and work with globally distributed engineering, operations, and support peers
• Be given uninterrupted development time to focus on larger projects and automation of manual tasks
• Share your experience, know‑how and best practices with other team members in design sessions, mentorship and working together
• Carry final responsibility for time‑critical escalations

• A deep experience of, and knowledge to define operations in code, using version control, peer review and CI/CD to roll out changes both to applications and infrastructure
• Strong modern engineering background (peer‑review, unit testing, SCM, CI/CD, Agile)
• Python software development experience, with large projects
• Practical knowledge of Linux networking, routing, and firewalls
• Affinity with various forms of Linux storage, from Ceph to databases
• Hands‑on experience administering enterprise Linux servers
• Extensive knowledge of cloud computing concepts and technologies
• Bachelor's degree or greater, preferably in computer science or a related engineering field
• Able to communicate clearly and effectively in English over email, chat, video or voice calls and in‑person
• Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate
• A willingness to be flexible and learn new things quickly
• Be…