Customer Care Expert

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Start Date: January 26, 2026 – Training is 6 weeks on‑site in the Omaha, NE office. There is no PTO allowed during training.

Location: Omaha, NE – 1926 S 67th St, Suite 200, Omaha NE 68106.
You will be expected to be in office 2 days a week post training.

Hourly Rate: $25 per hour

Toast is driven by building the all‑in‑one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

• Leverage your Toast product knowledge and customer service skills to answer incoming calls, chats and/or casework from Toast Customers.
• Deliver a top‑tier customer experience through creative problem‑solving and consistent probing, crafting accurate & timely outcomes for Toast Customers.
• Conduct Toast procedures to escalate and coordinate the customer response in accordance with Toast values.
• Expand your knowledge of Toast’s hardware and software weekly through professional development, trainings, knowledge‑base articles, and experience gained from performing the role.

• 2+ years of experience in a role focused on customer satisfaction and championing the customer experience.
• Success operating independently and navigating competing priorities in a constantly changing environment.
• Proven track record of troubleshooting technical tools, e.g., Apple laptop, Android‑based software, and Toast‑native hardware.
• Strong verbal and written communication, organizational, and influencing skills.

• Experience answering incoming phone calls, emails, and chats through a ticketing system.
• Experience working in the tech industry or for a SaaS company.
• Open to schedules that may include weekends, holidays, and nights.

At Toast we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here embrace changes that let us build more for our customers;

it’s a core part of our culture.

We strive to provide competitive compensation and benefits and a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at

We embrace a hybrid work model that fosters in‑person collaboration while valuing individual needs. To learn more about how we work globally and regionally, check out

Toast is committed to creating an accessible and inclusive hiring process. If you need an accommodation to access the job application or interview process, please contact candida

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Other

Industries: Software Development, Technology, Information and Internet, and IT Services and IT Consulting

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