Sr Technical Account Management

Senior Technical Account Manager (Sr TAM)

This job involves collaborating internally to enhance process quality and effectiveness while addressing client needs through tailored solutions. The Sr TAM influences team performance and prioritizes work to meet client expectations, leveraging best practices to improve operational efficiency. They play a critical role in building strong customer relationships, ensuring clients maximize the value of their products and services.

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

• 3+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience

• Relevant customer-facing, technical work experience
• Technically minded, with a proven track record of adopting and mastering new technologies and tools
• Confident communicator – equally comfortable speaking to a merchant CEO, CTO, or development team
• Demonstrated knowledge of web technologies and can learn new languages and services such as JavaScript, PHP, Java, HTTP, HTML, JSON, etc.
• Troubleshooting experience with API calls (SOAP, REST, Graph
  
  QL)
• Understanding of basic SQL commands and data analysis
• Prepared to be on call to assist with out-of-business hours escalations, by collaborating with other support teams

Not Applicable

Full-time

Information Technology

Software Development, Financial Services, Technology, Information and Internet

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalgloba

REQ  R0132789