Service Desk​/Help Desk Analyst

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. The company caters to its globally positioned clients by providing dynamic feasible IT solutions.

We specialize in Mobile development, Web development, and Cloud Computing. Our services include software and web product development, IT staffing, and more.

Duration:
Long Term (1 Years+) / Full Time. Interview mode:
Skype one round only.

• 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment
• Be the first point of contact for the end users for all technical issues/ service requests
• Create incident and service requests
• Provide troubleshooting and technical support via phone, web-based tools, and email
• Provide Voice-based and remote Technical Support to end users for all standard desktop issues

• Fluent in Spoken English Language
• Strong written English and interpersonal skills
• Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)
• Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools

Ankita Upadhyay, Sr. Talent Acquisition Specialist