IT Operations Technician

Overview

IT Operations Technician role ation: campus in Madison, WI. Relocation to the area is required and financial relocation assistance is available.

As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system — monitoring the Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You will connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

Learn more about the team at

• Monitor the Hosting infrastructure stack and respond swiftly to problems.
• Identify and resolve routine and complex issues across network, hardware, virtualization, and related areas using investigative and troubleshooting skills.
• Communicate issues and impacts to stakeholders and coordinate system builds as needed.

• Relocation to the Madison, WI area (reimbursed).
• A history of academic and professional success.
• Exceptional interpersonal, communication, initiative, and leadership abilities.
• Available to work second or third shift hours.
• Eligibility to work in the U.S. without sponsorship.
• COVID-19 vaccination.

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route.
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS.
• CompTIA+, CCNA, Network+, or Linux+ certification.
• Knowledge of VMware.

As an Equal Opportunity Employer, Epic supports inclusive teams that design software to deliver quality care for all patients. Diversity, equity, and inclusion are reflected in our principles. See our full non-discrimination statement at

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Computer Networking and Information Technology & Services

Note:

This description reflects information gathered from the original posting and retains the core responsibilities and qualifications.