Sr Specialist, Technical Account Management

Sr Specialist, Technical Account Management

Join to apply for the Sr Specialist, Technical Account Management role at Pay Pal.

Pay Pal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. Pay Pal empowers consumers and businesses in approximately 200 markets, connecting hundreds of millions of merchants and consumers to transacting and completing payments online or in person. Pay Pal’s proprietary payment solutions enable the completion of payments on our platform on behalf of our customers, while also providing merchants with an end‑to‑end payments solution that includes authorization, settlement, instant access to funds, and payouts.

Our products help customers transfer and withdraw funds, exchange funds safely, and manage risk, and they enable cross‑border shopping for consumers and global reach for merchants. Pay Pal’s core values – Inclusion, Innovation, Collaboration, and Wellness – guide our business and help us take care of ourselves, each other, and our communities.

This role involves collaborating internally to enhance process quality and effectiveness while addressing client needs through tailored solutions. The Sr Specialist influences team performance and prioritizes work to meet client expectations, leveraging best practices to improve operational efficiency. They play a critical role in building strong customer relationships, ensuring clients maximize the value of their products and services.

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

• 3+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

• Knowledge of Observability and Monitoring Tools such as Datadog, Splunk.
• Knowledge of AI tools - Claude AI, Perplexity, etc.

The U.S. national annual pay range for this role is $94,000 to $156,200.

Actual compensation is based on various factors, including work location and relevant skills and experience. The total compensation may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

At Pay Pal, we’re committed to building an equitable and inclusive global economy. We offer benefits to help you thrive in every stage of life, including a flexible work environment, employee share options, health and life insurance, and more. To learn more about our benefits, visit .

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.

If you are unable to submit an application due to an incompatible assistive technology or a disability, please contact us at paypalgloba
.

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at Pay Pal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.

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