Territory Technical Representative - Southern Minnesota

Job Summary

Territory Technical Representative – Southern Minnesota (Field Employees).

Start Date:

01/19/2026. Professional Level: Professionals. Key Area:
After Sales.

Location:

Within 1 hour of Albert Lee, MN. The role focuses on providing in‑field technical support to dealer service personnel and enhancing dealer capability to service CLAAS products.

• Provide technical and service support for CLAAS products at dealer locations or customer sites within the assigned territory.
• Prepare and present detailed technical reports of product performance and reliability issues to the Regional Technical Manager (RTM) and Technical Support Center (TSC).
• Investigate dealer service concerns and identify resolutions within the assigned territory.
• Train and support dealer personnel on E‑Service functions and software tools (, WEBTIC, WEBSI, etc.).
• Review, process, and audit warranty claims for dealers, conduct visual inspections of returned parts, and determine CLAAS disposition on warranty returns; resolve “out of warranty” issues with goodwill authorizations per RTM direction. Process claims up to the maximum cost amount set by the Director – Service.
• Assist with completion of Product Improvement Programs and Campaigns as requested within the assigned territory.
• Assist in training dealer service technicians at dealer locations and company training sites.
• Schedule dealer and customer visits as needed and directed by the Regional Technical Manager.
• Report customer and dealer visits and territory activity on a regularly scheduled basis.
• Promote and cultivate the service and business across all channels.
• Travel – extensive domestic and occasional international travel by auto and air: expect 80‑100% during harvest season.
• Valid driver’s license with acceptable driving history and passport required.

• Bachelor’s Degree with emphasis in a technical and/or business field or equivalent experience (agricultural‑based study is a plus).
• 2‑4 years of related work experience (preferred).
• Background in agricultural equipment operation, maintenance, and repair.
• Ability to analyze equipment performance issues and quickly identify resolutions.
• Excellent technical communication skills (written & oral) coupled with strong interpersonal skills.
• Proficiency in diagnostic tools (electrical & hydraulic) and computer‑based tools.
• Computer proficiency with MS Windows, Outlook, Microsoft Office, and willingness to learn additional programs.

• Premium free health, vision, short‑term disability, and long‑term disability coverage.
• Competitive dental plan.
• Competitive paid time off.
• 401(k) with generous company match.
• Retirement Readiness Program.
• Company‑Paid Life Insurance.
• Flexible Spending Accounts.
• Dependent Care Resources Program.
• Tuition Reimbursement.
• Employee Assistance Program, including mental health support.
• Wellness Programs (weight loss, diabetes management, high blood‑pressure management).
• Legal & Financial Services.
• Fun & Safe Environment.

Michelle Schefcik,
CLAAS of America Inc.

Email:

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