Product Manager - Salesforce

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This position is unique as you will be bridging the gap between the worlds of business and technology. An excellent communicator will succeed in this role as they will be speaking the language of both organizations to ensure everyone understands and agrees on strategies and requirements related to the product(s). Look forward to telling the story of the product(s) you are supporting in a way that helps sell ITS mission and function to key stakeholders, while ensuring that developers have a clear direction on the features and functionality they need to implement.

This individual will have the opportunity to challenge and encourage innovation in both product and processes. A successful candidate must have a strong understanding of the strategy for the product(s) and contribute towards the building of the product’s roadmap(s). It is necessary to understand and define the performance metrics and key predictors that continuously ensure the success of the product.

Be in a highly visible role as you will work cross-functionally with other teams in the company to find more opportunities for automation and innovation. Look forward to making a difference while mentoring other team members in the development of their technical and professional growth.

• Define, design and deliver IT initiatives that interconnect products from various platforms to build a functioning business solution.
• Develop the product roadmap for a specific program area that leverages existing and emerging technologies providing business process and systems automation, resiliency and optimization.
• Thoroughly research, analyze and identify details regarding customer IT systems/processes and make valuable recommendations to management team on how to improve business continuity and efficiency.
• Act as a primary resource for IT development team by translating business requirements into fully designed solutions and as the principal liaison to the business by effectively communicating technical information to non-technical internal and client staff members.
• Develop an effective, consistent communication plan using various mediums for all customer user levels, stakeholders as well as ITS management team and executive leadership.
• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.

• Bachelor's degree or equivalent experience required.
• Combination of five or more years of experience in the following roles:
  Product Owner, Business Analyst, or relevant IT experience.
• Deep understanding of Salesforce capabilities (Sales Cloud, Service Cloud, Community Cloud, Agent Force) and how to leverage them for business process improvement.
• 3+ years of hands‑on experience with Salesforce.
• Salesforce Certifications (Administrator, App Builder, or Consultant) are nice to have.
• Previous experience in transportation preferred.
• Excellent deductive reasoning, unparalleled decision‑making and strong problem‑solving skills are imperative.
• Ability to work with minimal supervision while leading teams across a wide variety of software and operating systems, business units and technical platforms.
• Ability to place priorities on work to be completed and to focus on mission‑critical functions.
• Quick study of systems, applications and concepts from a technical/programming perspective with a business point of view.
• Some duties to be performed offsite and/or outside normal working hours to minimize the impact on client business operations.
• Exemplary standards of integrity and confidentiality and promotes enterprise policies, mission and values.

• Mid-Senior level

• Full-time

• Information Technology and Product Management

• Truck Transportation