Tech Support Analyst

Global Channel Management is a technology company specializing in recruiting and staff augmentation. Our experienced account managers and recruiters understand the challenges companies face in filling skill gaps and reducing training and labor costs while acquiring top talent.

Education & Experience:
- Bachelor’s degree in computer science, information systems, or a related field, plus four years of relevant experience, or an equivalent combination of education and experience.
- Working knowledge of hardware and software products, problem-solving, and troubleshooting skills.
- Knowledge of the latest technologies through training and conferences.
- Ability to stand, walk, crouch, and bend as necessary for PC peripherals, with moderate lifting of approximately 25 pounds (desktop support only).

Technical Skills (Desktop Support):
- Microsoft Platforms:
Advanced
- Intel-based PCs:
Advanced
- Microsoft Office:
Intermediate
- Hardware and OS Management:
Advanced
- Windows Technologies:
Intermediate
- Networking Technologies:
Intermediate
- Software Evaluation:
Intermediate
- Troubleshooting:
Advanced

Technical Skills (Infrastructure Services):
- Windows NT 4:
Intermediate
- Distributed Processing:
Basic
- SQL Server:
Basic
- Network Administration:
Basic
- COMTI:
Basic
- IP (Internet Protocol):
Intermediate
- NT Networking:
Intermediate
- SAN (Storage Area Network):
Intermediate
- MTS (Microsoft Transaction Server):
Intermediate

Technical Skills (Data Security):
- Internet Computing:
Basic
- Mainframe Computing:
Basic
- Schematic Architecture Design:
Basic
- Data Access and User Administration:
Intermediate
- Data Security:
Basic
- Development Requirements/Definition:
Being Developed
- Information Security Technologies:
Basic
- Network Security:
Being Developed
- Security

Risk Management:

Basic
- Systems Security & User Administration:
Intermediate
- Systems Security & Maintenance:
Intermediate
- Systems Security Policies & Procedures:
Intermediate
- Systems Security Testing & Auditing:
Basic