Windows Systems Engineer

Employment Type:

Permanent Application Link: 4364

Windows Systems Engineer
Local Omaha, NE candidates needed for hybrid- partial on-site
Terrific opportunity to be part of a transformative, state-of-the-art enterprise technology environment. Please apply with CSS to explore a fit for this fast-moving, rich opportunity!

The Ideal Candidate Will Have:

• 3-5 years of experience in a System Administrator or comparable role

Desired:

• Professional IT
  
  Certifications:
  
  Microsoft MCSA or MCSE, Sonic Wall CSSA, Cisco CCNA, or VMware VCP
• Serve as a role model in the department
• Ability to multi-task and adapt quickly to change
• Provide excellent customer service via active listening and communication
• Ability to provide customer care and support via telephone, in-person and email communication
• Ability to diagnose and match resources to address technical issues appropriately
• Maintain client business acumen such as specific knowledge of the customer and how IT relates to their business strategy and goals

Core Responsibilities:

• Provide IT Support relating to issues with internal systems and network infrastructures
• Provide support services for Microsoft related technologies:
  Windows Server, Exchange, etc.
• Provide support services for virtualization technologies with VMware
• Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls and switching
• Provide support for disaster recovery solutions
• Provide remote access solution support: VPN, Terminal Services, etc.
• Document maintenance for all computer systems and network infrastructures.
• Communicate with customers and internal team
• Inform all of incident progress and notify them of impending changes and agreed outages
• Maintain service awareness and understanding of all organization key IT services, support tools, and techniques used to provide services
• Maintain and monitor client networks
• Escalate service or project issues that cannot be completed within agreed service levels
• Document internal processes and procedures related to duties and responsibilities
• Assist with technical sales processes
• Enter time and expenses, work through a daily schedule, and enter all work as service or project tickets in CW
• Represent client in a positive manner to customers and the community
• Mentor and assist Jr. engineers, as required

Additional Information:

• Start Date:
  
  ASAP
• Assignment Length:
  Direct hire - candidates must be eligible to work in the US on a W2 basis without sponsorship or visa transfer