Identity, Access, and IT Operations Specialist

Company Overview Detego Health's mission is to connect real-life needs with innovative product design, delivering affordable, approachable health care benefits that feel personal, while deeply understanding our members and partners to improve lives and redefine access to health care.

We're looking for passionate people who want to make a difference and help us redefine access to health care for individuals and small businesses by delivering certainty, connection and significance where others won’t.Ready to build something great together? Join a team that values growth, collaboration and the unique perspective you bring.

Position Summary Detego Health is seeking an Identity, Access, and IT Operations Specialist to serve as the onsite owner for enterprise identity operations, access administration, endpoint support, and day-to-day technology enablement. This role sits within Enterprise Risk, Compliance, and Security and works closely with System Administration, an MSP, cybersecurity support, and business system owners to keep access accurate, devices operational, technology issues moving, and control evidence complete.

The strongest candidate will be a hands-on operator who can manage the access lifecycle, troubleshoot end-user issues, document work clearly, and coordinate escalations without waiting for daily direction. The role requires judgment, responsiveness, and disciplined recordkeeping in a regulated healthcare environment where access control, endpoint readiness, and audit evidence must be reliable.

Key Responsibilities This position is responsible for executing access operations, maintaining accurate access records, supporting endpoint readiness, and coordinating technology support across internal and external partners. The role operates within ERCS-defined standards, documented approvals, role-based access expectations, and established joiner-mover-leaver procedures.

Execute provisioning, deprovisioning, access modifications, and endpoint support activities based on approved requests, defined roles, and documented procedures.

Maintain complete records of requests, approvals, implementation steps, verification, and exceptions so access and technology operations are audit-ready.

Coordinate with System Administration, the MSP, Prime Secured, and business system owners when issues require elevated permissions, infrastructure action, vendor support, or security review.

Support access reviews by preparing evidence, coordinating assigned remediation, and preserving independence between operational execution, system-owner attestation, and ERCS validation.

Qualifications6+ years of experience in identity and access administration, IT operations, endpoint support, or systems administration, with demonstrated ownership of access operations beyond ticket execution.

Hands-on experience with Microsoft 365, Entra /Azure AD, Windows endpoints, user provisioning, role/group assignments, MFA, licensing, and SaaS access administration.

Strong understanding of least privilege, role-based access, approval workflows, account lifecycle management, and access control documentation.

Experience troubleshooting end-user technology issues across hardware, software, Microsoft 365, endpoints, peripherals, mobile devices, and connectivity.

Demonstrated ability to work independently, prioritize competing requests, troubleshoot issues, and drive work through resolution.

Strong documentation, communication, customer service, and escalation skills, particularly within regulated or audit-sensitive environments.

Preferred Experience within healthcare, health plans, TPAs, financial services, or another regulated industry.

Experience with Intune or comparable MDM platforms, endpoint security, device compliance, encryption,…