Executive Support Services​/Field Engineering

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

_ Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. _

Role Summary
As an Executive Support Services/Field Engineer, you’ll serve as a trusted technology partner to executive leaders, providing responsive support and resolving complex workplace technology issues. You’ll lead high-visibility technology deployments, coordinate with technical teams and vendors, and help ensure a reliable technology experience with minimal disruption. This role offers the opportunity to deepen your technical expertise while influencing technology service standards across the organization.

• Support executive leaders with responsive technology assistance, meeting readiness, device support, and collaboration tools.
• Resolve complex endpoint, communication, collaboration, and workplace technology issues with sound technical judgment and discretion.
• Lead high-visibility technology deployments, equipment refreshes, office moves, and lifecycle initiatives from planning through stabilization.
• Coordinate with Infrastructure, Service Desk, Information Security, application teams, and vendors to deliver timely solutions.
• Communicate clearly with executives and technology partners throughout high-priority issues and projects.
• Identify recurring technology issues and partner with appropriate teams to improve reliability and prevent future disruptions.
• Maintain a high-touch support experience focused on responsiveness, professionalism, discretion, and follow-through.

• Associate’s degree in Computer/Network Servicing or a related field, or equivalent combination of education and experience.
• 6+ years of experience troubleshooting, repairing, and supporting endpoint and workplace technologies, including PCs, laptops, printers, mobile devices, conference room equipment, and collaboration tools.
• 6+ years of experience supporting Microsoft Windows, Microsoft 365, Teams, productivity tools, and network and communication technologies.
• 6+ years of experience supporting senior and executive leaders in time-sensitive or high-visibility situations.
• 6+ years of experience coordinating technology deployments, lifecycle activities, vendors, technical documentation, and project or workflow activities.

• Experience serving as a senior technical escalation point or field engineering resource.
• Experience supporting executive technology environments within a large or regulated organization.
• Experience leading complex technology deployments, office moves, or equipment refresh initiatives.

At Associated Bank, you’ll work alongside skilled technology professionals who value collaboration, trust, and delivering exceptional service. You’ll have opportunities to expand your technical expertise, lead meaningful initiatives, and make a visible impact on the technology experience of senior leaders.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunitie…