Platform Automation Strategist

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Full-Time Professional Omaha, NE, US

4 days ago Requisition

About the Job

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

Summary

The Platform Automation Strategist supports Real Radiology's core business platforms, partnering with the Business Analysis Manager on configuration, administration, documentation, and user adoption. This role owns and manages the prioritized enhancement backlog for assigned platforms, directs vendor coordination on releases and new functionality, and drives the documentation and training strategy that fuels adoption across the organization. The role reports to the Business Analysis Manager and partners closely with the Business Analyst and Senior Data Analyst, supporting Business Analyst project work as team priorities require.

This role must also be forward-thinking and genuinely curious about new technology — proactively identifying ways to automate manual work and accelerate how tasks get done across these platforms, rather than waiting for direction.

Job Functions

Platform Administration & Support

• Partner with the Business Analysis Manager to own and manage the prioritized enhancement backlog for assigned platforms, weighing business value against effort and driving recommendations through to decision together.
• Direct the business relationship with platform vendors on releases, fixes, and new feature rollouts, engaging Information Technology where changes affect systems in HITRUST scope.
• Develop deep working knowledge of each platform's architecture, data flows, and integration points across the organization — understanding how a change in one area may affect other concurrent projects or teams.
• Own the evaluation of new platform features, modules, and vendor releases, and drive adoption decisions based on business need.
• Identify opportunities to automate manual or repetitive tasks across platforms, reducing time-to-completion for recurring work.

System Administration

• Partner with the Business Analysis Manager to administer configuration, workflows, and business rules across assigned platforms, and understand how each change affects connected processes.
• Submit and track user access requests — account creation, role assignment, and permission changes — coordinating with Information Technology for provisioning, and verify that assigned access aligns with job function.
• Own the resolution path for system performance and data-integrity issues — diagnosing business impact, directing the appropriate response, and partnering with the Business Analysis Manager or Information Technology to resolve.
• Direct the release process for configuration changes — approving readiness for production deployment, communicating changes to affected users in advance, and owning the system of record for what changed and when.

Documentation & Training

• Own the development and upkeep of user manuals, quick-reference guides, and standard operating procedures for each platform.
• Own the training strategy for new and existing users, directing delivery on new features or workflow changes.
• Ensure documentation keeps pace as platforms, configurations, and processes evolve.
• Partner with the Business Analyst on requirements…