IT Help Desk Manager: -First Support Leader
Listed on 2026-10-17
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Mosaic is seeking an IT Help Desk Manager to lead our Tier 1 support team in Omaha. You will champion the end-user experience, mentor staff, and drive operational excellence aligned with Mosaic values. This role emphasizes proactive training, knowledge sharing, and data-driven service improvements.
Ideal candidates have 3+ years in IT help desk leadership, solid MS Office and ticketing software skills, and a strong ITIL mindset to optimize performance and user satisfaction.
This is an excellent role to take on the IT Help Desk Manager:
People-First Support Leader role at Mosaic.
Full responsibilities and requirements are described in the listing above.
Learn more about the IT Help Desk Manager:
People-First Support Leader role in the description above.
We appreciate your interest in this position.
Join Mosaic and contribute to our ongoing work.
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