Level 3 Systems Administrator

Infi Net Solutions is searching for eager, empathetic, and purpose-driven System Engineers to join our growing team. If you are a professional seeking to apply the technical and soft skills you have developed in challenging and dynamic ways, look no further. Come join one of the best Manage Service Providers in Omaha and enjoy a culture of transparency, engagement, and ownership.

System Engineers develop, implement, and support complex technology solutions our clients require to operate efficiently and securely. Each Engineer plays a vital role in completing projects, collaborating with business leaders, and providing elevated support services to ensure our clients leverage technology successfully, every day.

• Passionate about serving others. You genuinely enjoy the opportunity to help those seeking assistance.
• A people person with excellent interpersonal skills. Talking to strangers comes naturally to you.
• A complex problem solver. You thrive on developing solutions to problems that haven’t been solved and have a proven troubleshooting methodology.

• A flexible team player. You embrace collaboration with others and don’t mind shifting gears at a moment’s notice.
• Someone that takes pride in ownership. You care deeply about what the quality of your work represents and are highly detail oriented.
• Impassioned lifelong learner. You value providing and receiving training, coaching, and feedback.
• Believe that busy is good. You aren’t afraid of hard work or working hard and thrive in a fast-paced environment.
• Happiness is paramount. You work hard and you play harder.

• Experience communicating complex technical problems and solutions to business leaders.
• Experienced with researching, designing, implementing, and troubleshooting information systems and technology solutions to support business needs.
• Experienced in support and configuration of networking devices, Microsoft Active Directory, network management/administration systems, virtualization, Office 365 administration, Azure, Backup, and DR solutions.
• Ability to effectively self-manage multiple projects or tasks simultaneously.

• Manage tickets and projects assigned to personal queue and follow Infi Net IT process and procedures.
• Take the lead on projects and collaborate with clients to meet business timelines and objectives.
• Manage and prioritize your schedule to ensure timely resolution of projects and tickets.
• Engage with the Engineer team daily to keep alignment on goals, projects, and roadblocks.
• Work closely with our Service Desk team to provide escalated support assistance and mentoring.

• Work closely with our Account Managers to identify project opportunities and develop those opportunities into solutions.
• Accurately log all time, detailed notes, and client communications into the ticketing system.
• Troubleshooting and resolve technical tickets based on availability and expertise.
• Management and administration of client environments using our secret sauce of remote management, security, and monitoring tools.
• Scope, implement, and maintain complex network and server infrastructure projects.

• Configure and deploy project hardware including servers, firewalls, switches, access points, security appliances.
• Microsoft 365 support, administration, and migration services.
• Respond to monitoring alerts and resolve network, server, security, and backup alarms.
• Provide technical training and consultative services for clients and staff.
• Tune into trends, share and uncover opportunities to make our clients' lives simpler.

• Focus relentlessly on efficiency and security to constantly evaluate ways to improve our service delivery and to protect ourselves and our clients.
• Assist with sales support to evaluate…