Service Desk Lead - IT Support & ServiceNow
Listed on 2026-11-06
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Insight Global is seeking a Service Desk Supervisor to lead a developing IT Service Desk team, driving service quality and agent development. You will review calls and tickets for SLA adherence, coach staff, and craft KPI dashboards to track performance.
The ideal candidate has prior service desk or IT support supervisory experience, strong ITIL knowledge, and hands-on Service Now expertise. Excel reporting and familiarity with executive support are a plus, with a proactive, ownership-driven
For the Service Desk Lead - 24/7 IT Support & Service Now position at Insight Global, we are reviewing applications now.
We invite applications for the Service Desk Lead - 24/7 IT Support & Service Now position located in Omaha, NE, United States.
The following position is for a Service Desk Lead - 24/7 IT Support & Service Now with Insight Global.
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