Business Systems Analyst, Retail Alternatives

The Business Systems Analyst - Retail Alternatives is responsible for supporting and administering transfer agent system functions, with an emphasis on specific output or services.

• Documents Broker Dealer and Third-Party Financial Technology (Fin Tech) requirements and maintains a recordkeeping system to meet client and firm needs.
• Monitors and documents technology needs for each firm, custodian, or Fin Tech relationships.
• Ensures all are working correctly and enhances their support technology if needed.
• Keeps cross references and control procedures around each firm and Fin Tech’s unique requirements.
• Escalates file failures or remediation needed on issues between Ultimus and the firms and Fin Techs.
• Automates the manual steps that Ultimus associates are performing when logging into the Fin Techs.
• Co-ordinates media pushes through sFTP to firms that require it.
• Co-ordinates opening the necessary tasks to ensure large firm or Fin Tech Corp Action events, or Fin Tech clean ups on the Alts side are managed successfully across the teams.
• Implements procedures that ensure periodic clean up and controls are implemented for key data elements that are required for the firms and Fin Techs.
• Coordinates and implements controls that ensure the purchase and the redemption warehouse calendars for periodic products are accurate and up to date.
• Assists Dealer Services with Repurchase and Tender communication and announcements to the firms and Fin Techs.
• Develops and turns on reporting to feedback to firms and Fin Techs as required to support their business.

• Develops a strong relationship and consistent ongoing communication with top 10-20 firms and Fin Techs in the Retail Alternatives industry.
• Publishes executive updates internally, and marketing updates, and communication to these firms on a reoccurring basis to show Ultimus’ partnership and advancements on their behalf.
• Partners across Operations and Dealer Services to ensure all Firm and Fin Tech service needs are being met.

May perform other duties as required and assigned.

• Bachelor’s degree in business administration, information technology, or related field.
• 0-3 years of mutual fund industry experience.
• Equivalent education and experience will be considered.

• Shareholder recordkeeping systems, reporting processes, and data delivery mechanisms.
• Microsoft Office Suite.
• Adobe Acrobat.

• Troubleshoots issues utilizing creative and critical thinking skills.
• Multitasking, analytical, and organizational skills.
• Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
• Demonstrates personal integrity, responsibility, and accountability.
• Effectively uses resources such as time and information in conjunction with associates.
• Participates in solving problems and making decisions.
• Presents and expresses ideas and information, written and oral, clearly, and concisely.
• Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
• Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
• Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
• Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.