Operations Engineer

15000 Valmont Plaza Omaha Nebraska 68154

We're Here to Move the World Forward. Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward?

The Operations Engineer provides hands-on Tier 1 and Tier 2 support for Valmont employees in Omaha and participates in the Nerve Center's day-to-day operations. This individual contributor troubleshoots end-user hardware, software, and connectivity; fulfills service requests; monitors and triages operational events; and coordinates timely escalation. The role combines responsive on-site support with reliable Nerve Center processes, documentation, and handoffs. It is essential to embody Valmont's core values of Passion, Integrity, Continuous Improvement, and Delivering Results while cultivating a workplace where employees feel valued, trusted, understood, and respected.

This individual contributor works with the Nerve Center team and has no direct or indirect reports. This position provides hands-on support in Omaha. Work hours and coverage expectations will be confirmed before posting. Any travel between Omaha, Valley, or other locations is subject to confirmation of the support scope. Collaborate with Valmont staff and external partners to restore reliable technology services and support employees' day-to-day business needs.

Monitor assigned Nerve Center queues and alerts, perform initial diagnosis, resolve routine operational events, and coordinate timely escalation when specialist support is required. Provide Tier 1 and Tier 2 troubleshooting for desktops, laptops, operating systems, approved applications, printers, peripherals, mobile devices, and common network or remote-access connections. Develop and maintain accurate standard operating procedures, troubleshooting guides, equipment records, and knowledge articles for assigned support services.

Collaborate with internal teams and vendors to resolve end-user issues and improve the consistency and quality of local support. Support major incident responses by gathering evidence, performing assigned checks, supporting communications, and documenting actions and outcomes. Prepare, deploy, replace, and retire end-user equipment using approved standards and asset-management practices. Identify recurring support issues and recommend practical improvements to reduce repeat incidents and improve service.

Provide first-line conference-room audio/video and collaboration support, coordinating with specialists for complex problems. Ensure support activities comply with approved security controls, standards, procedures, and change-management requirements. Develop trusted relationships with employees and translate reported symptoms and service needs into actionable support requests. Keep users informed of progress, next steps, and resolution or escalation status throughout the support process. Use approved remote-support, monitoring, endpoint-management, and IT service-management tools for assigned duties.

Maintain complete ticket and resolution records, including business impact, troubleshooting steps, actions, and outcomes. Coordinate effectively across IT Shared Services and provide reliable handoffs between local support and global Nerve Center teams. Own assigned tickets through resolution or documented handoff; elevate issues beyond the role's authority or capability. Provide practical guidance to employees on approved devices, applications, collaboration tools, and common self-service procedures.

Preferred Bachelors Degree with 5+ years relevant experience or Associates Degree with 7+ years relevant experience or 9+ years of relevant experience. Continuously learn, apply, and share approved artificial intelligence (AI) tools responsibly to improve support outcomes, strengthen…