Senior Claims Representative

Join to apply for the Senior Claims Representative role at Catholic Mutual Group

Catholic Mutual Group (CMG), established in 1889, is the leading provider of property, liability, and employee benefit coverage and related services for the Catholic Church throughout the United States and Canada. We are currently seeking an experienced insurance professional to join our team as a Senior Claims Representative
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The Senior Claims Representative is responsible for managing insurance claims from initiation to resolution. This includes verifying coverage, investigating claims, evaluating damages, negotiating settlements, and ensuring clear communication with all parties involved.

• Receive claim assignments, verify coverage, and adjust claims directly or assign to independent adjusters.
• Instruct adjusters on procedures, review reports, and authorize settlements.
• Conduct thorough investigations by interviewing claimants and witnesses, inspecting property damage, and reviewing documents such as police reports and medical records.
• Assess damages related to property, personal injury, and liability claims; collaborate with appraisers and medical professionals.
• Negotiate fair and equitable settlements with claimants and their representatives.
• Maintain detailed records of investigations, communications, and decisions throughout the claims process.
• Serve as the primary point of contact for claimants, providing updates and ensuring transparency.
• Manage subrogation files and ensure proper recovery processes.
• Advise Member Services Representatives and the Risk Management Department on risk and coverage issues.
• Handle emergency calls during non‑business hours and respond to urgent claim issues.
• Perform other duties as assigned.

• Bachelor’s degree or equivalent work experience in property and casualty adjusting.
• Strong verbal and written communication skills; extensive telephone contact required.
• Detail‑oriented with strong organizational and problem‑solving abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and manage multiple priorities.
• Professional insurance designation preferred but not required.
• Paid holidays, vacation, and sick leave.
• 403(b) retirement plan with company match.
• Paid life and AD&D insurance (5x annual salary) and long‑term disability coverage.
• Paid job‑related continuing education.
• Comprehensive medical, dental, and vision insurance.
• 36‑hour work week with Friday afternoons off.
• Hybrid work schedule and flexible hours available after initial training.
• Relaxed business casual dress code.
• Free onsite parking.

Catholic Mutual Group is an equal opportunity employer.

Associate

Full‑time

General Business and Customer Service

Insurance