Operations Analyst - Weekends - Nights

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge.

We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Location: Methodist Corporate Office, 825 S 169th St., Omaha, NE

Work Schedule: Thursday - Sunday; 9:00 PM - 7:00 AM

With training and supervision, the Operations Analyst I will be responsible for providing Tier 1 telephone support for systems, applications, server, telecom and network issues by troubleshooting and resolving problems for multi‑site healthcare environments. Respond to issues and alarm conditions in a timely manner, troubleshoot and resolve issues with internal teams, and ensure platform or system is operating correctly at all times.

• Provide consolidated Tier 1 support (network, telecom, server, application, computer problems, etc.) and ensure adherence to departmental procedures and corporate policies with supervision.
• Understand the clinical, technical and business needs of the multi‑site healthcare systems and how the requirements can be accomplished in Cerner or other systems.
• Use network tools and server tools to monitor and resolve network functions continuously.
• Set up conference bridges for customers, both scheduled and emergency, and distribute necessary information in a timely manner.
• Assist in formulating and defining requirements, testing, implementation, and support through research and fact‑finding.
• Resolve Tier I trouble tickets with supervision and assistance.
• Adapt to and support changing policies and procedures at the department, division and organizational levels.
• Maintain a working knowledge of systems in the company’s technology portfolio.
• Participate in change and release management, creating documentation and following division practices.
• Help maintain IT Operations Center business continuity and disaster recovery plans and procedures.
• Triage and prioritize incidents so the most critical items are addressed promptly.
• Escalate to supervisor any situation outside the employee’s control that could impact services.
• Ensure quality end‑user service and accurate documentation of issues.

• Update project plans as necessary.
• Fulfil assigned tasks and meet deadlines.
• Provide management with status updates on assigned tasks.

• Interact with customers and vendors professionally and courteously.
• Provide exemplary customer service in difficult situations.
• Keep tickets updated with current status regularly.
• Act as liaison between vendors, customers, and IT staff.

• Cooperate with team members to meet goals or complete tasks.
• Escalate workflow and IT Operations Center issues to supervisor.
• Treat all internal and external customers and team members with dignity and respect.
• Participate in collaboration and continuously update procedures with other IT departments.
• Share responsibilities and knowledge with team members and build trust.
• Provide adequate notification to manager and peers for out‑of‑office coverage.

• Seek out opportunities and manage increased workload.
• Engage in identifying training opportunities and coordinate with manager.
• Improve understanding of business processes supported.
• Promote initiative within the team.
• Take initiative toward increasing work quality with a positive mindset.
• Accept risk of failure as part of an innovative approach.

Thursday - Sunday; 9:00 PM - 7:00 AM

• High School Degree or General Educational Development (GED) required.

• No prior experience required; the…