Refugee Health Promotion; RHP Supervisor

Position Title

Refugee Health Promotion (RHP) Supervisor

Director of Refugee Services

Omaha, Nebraska or Lincoln, Nebraska

• Annual salary starting at $60,300 per year, commensurate with experience

• Unlimited paid time off (including employee birthday); 9 paid holidays with year-end holiday break
• Medical, dental, vision, life, and AD&D insurance; 403b retirement plan with an automatic 5% contribution; and FMLA
• Employee Wellness Program (including enriching snacks, support groups, and engaging activities)
• Employee Assistance Program (EAP) (includes life event referral program, 5 free counseling sessions, financial and legal resources, and employee discount/savings program)
• Yearly stipends for employee development opportunities
• Relocation assistance; travel and expense reimbursement
• A company cell phone is provided to case managers for client-related work

In 2022, Immigrant Legal Center and Refugee Empowerment Center merged, and the combined nonprofit organization is now CIRA, the Center for Immigrant & Refugee Advancement. Our team of experts provides exceptional, compassionate legal representation, refugee services, and social work services.

We take on the most complex immigration cases, resettle refugees from around the world, and ensure all clients have access to much-needed resources. Operating in 6 different offices from Council Bluffs to Scottsbluff, our team of more than 100 full‑time employees helps communities’ welcome immigrants and refugees as they build their lives here. We assist with all forms of family and humanitarian‑based immigration, and we never turn any family away due to inability to pay.

Reporting to the Director of Refugee Services, the Refugee Health Promotion (RHP) Supervisor oversees the daily operations of the Refugee Health Promotion program and supervises the RHP Case Managers. This position combines program management, staff supervision, and strategic partnership development to ensure refugee families successfully access and navigate healthcare services in Nebraska.

The RHP Supervisor manages a team of case managers while monitoring program compliance with grant requirements and organizational standards. The ideal candidate for this position will bring strong supervisory skills, knowledge of healthcare systems, and the ability to monitor program compliance while supporting both staff and client needs.

• Assist the Director of Refugee Services in building out the RHP program for refugee clients resettled in the past 5 years
• Research and stay informed on trends for health‑related issues impacting refugee communities
• Oversee and supervise RHP Case Managers
• Contribute to training of RHP Case Managers and other staff
• Assign work to Case Managers and monitor workload distribution
• Approve Case Managers’ time off, timesheets, and mileage sheets
• Monitor Case Managers’ performance and prepare performance reports
• Inform Director of any unresolved performance issues with Case Managers
• Monitor client services for quality and consistency
• Communicate programmatic issues to Director and suggest improvements
• Monitor and prepare task completion reports and data reports
• Fill Case Manager role in the absence of Case Manager, or as needed
• Cultivate and maintain strong working relationships with healthcare organizations and other refugee‑serving organizations
• Receive and resolve any escalated staff or client complaints, elevating to Director as needed
• Keep Director informed about Omaha and Lincoln’s current refugee health trends and issues that may impact successful integration of refugees
• Other duties as assigned

• Associate’s or Bachelor’s degree in public administration, social sciences, or related field preferred;
  High School diploma or GED required
• Fluency in English (written and verbal) required;
  Fluency in other languages commonly spoken by client populations preferred
• Proficiency in Office 365 applications (Outlook, Word, Excel, SharePoint) and ability to learn case management databases
• Strong supervision skills with ability to set positive tone for team success
• Knowledge of…