Generator Service Manager

At Power Tech, we don’t just maintain systems: we power progress. As a trusted provider of commercial, industrial, and residential maintenance, electrical, and generator services, we deliver reliable solutions that keep our customers up and running when it matters most. We’re more than just a team. Power Tech is a power house of innovation and reliability, driven by a mission to provide top‑tier support to those who depend on uninterrupted power.

We’re a fast‑growing company founded by entrepreneurs who value grit, innovation, and growth and built on the belief that people matter: our clients, our community, and most importantly, our team. At Power Tech, your skills are recognized, your ideas are heard, and your work makes a real impact. Join us and help drive the future of power solutions.

As the driver of our service department’s daily success, the Generator Service Manager will take ownership of scheduling, dispatch, technician performance, and financial results and turn moving parts into a well‑run operation. This is a hands‑on leadership role for someone who enjoys coaching teams, solving problems in real time, and using data and systems to deliver exceptional service while protecting profit margins.

We are seeking an individual who is energized by accountability, continuous improvement, and leading a high‑performing field team.

• Company‑paid medical insurance to support your health and well‑being.
• Generous paid time off to recharge and relax.
• Six paid holidays for work‑life balance.
• 401(k) with 4% company match to invest in your future.
• A thriving company that values integrity, hard work, and pride in a job well done.
• Career growth through hands‑on training, professional development, and advancement opportunities.
• A collaborative and supportive environment where teamwork and continuous learning are encouraged.

• Oversee the daily operations of the service department to ensure efficient scheduling, dispatching, and workflow management.
• Review and approve time sheets, work orders, and billing to ensure accuracy, efficiency, and timely invoicing while maintaining target profit margins.
• Manage and mentor field service technicians through training, coaching, and development programs to promote independence and high performance.
• Communicate regularly with technicians in the field, offering remote troubleshooting support and real‑time updates.
• Create service tickets, quotes, and contracts; schedule service appointments and prioritize dispatch based on urgency and customer needs.
• Ensure service operations meet or exceed target profit margins by actively managing KPIs including gross revenue, job lifecycle efficiency, and on‑time job completion.
• Maintain strong working knowledge of Service Titan or other field service management systems, with proficiency in Microsoft Office applications.
• Collaborate cross‑functionally to identify service upsell opportunities and deliver effective solutions to internal and external stakeholders.
• Develop, refine, and implement service procedures, policies, and best practices that drive operational excellence.
• Stay informed on industry trends, new technologies, and compliance standards to continuously improve team capability and service quality.
• Maintain target profit margins and ensure a balanced profit and loss (P&L) statement through accurate financial oversight and cost management.

• 5+ years of experience in service operations or generator service management; prior hands‑on experience as a Generator Technician is highly preferred.
• Minimum 3 years of leadership or supervisory experience in a service‑related industry.
• Strong technical knowledge of generator systems, including residential and commercial applications.
• Proven leadership skills with the ability to coach, develop, and motivate field teams.
• Excellent communication, interpersonal, and customer service abilities.
• Proficiency in service management software (e.g., Service Titan) and Microsoft Office tools.
• Strong problem‑solving and organizational skills; ability to manage multiple priorities effectively.
• Data‑driven mindset with the ability to analyze service performance and implement process…