Airport Ramp Operations Manager

NEOMA - XU, 4501 Abbott Drive, Omaha, Nebraska, United States of America

Posted Wednesday, December 31, 2025 at 5:00 AM | Expires Sunday, January 4, 2026 at 4:59 AM

Operations Managers have the responsibility for establishing safety policies, procedures and working conditions that affect employees on the job. They oversee the immediate work environment and the actions of all persons reporting to them, communicate all safety policies within their operation, and coordinate activities to provide a safe environment while maintaining fast and efficient services. This position requires working in a fast‑paced environment with time constraints to meet arrival and departure goals.

The operations manager must consistently display a professional and positive image.

• Conduct monthly safety meetings for all employees (without exception).
• Conduct flight audits, station audits and "at‑risk" behavior audits.
• Participate in monthly company safety conference calls.
• Communicate and instill safety awareness in all employees, including new hires.
• Work with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.
• Oversee recruiting and placement efforts to maintain staffing levels and follow Customer or designee instructions regarding standards, procedures, and practices.
• Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.
• Investigate, report and implement corrective action for any incident of aircraft damage or employee injury; conduct/participate in employee coaching and counseling as necessary.
• Oversee any disciplinary action resulting from or potentially leading to termination, ensuring proper documentation and consistent application of policies.
• Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.
• Review final payroll and daily hours to keep salaries and wages within budgetary restraints.
• Monitor operational irregularities impacts on costs and ensure out of scope is documented and approved accordingly.
• Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanics for equipment updates and timely repair, and participate in employee shift briefings or customer shift briefings as required.
• Observe and ensure full compliance of uniform and appearance guidelines and inspect facilities daily, including supply rooms, storage rooms, break rooms, and office areas.
• Review all daily, weekly and monthly operational reports for proper dissemination, including shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary reports, pay change notices, employee evaluations, work orders, or other local reporting medium.
• Investigate all service failures, including chargeable delays, baggage/cargo/mail mishandling.
• Administer station operational plans such as deicing, FOD, safety, winter operation, and baggage plans.
• Complete personnel evaluations on supervisors, administrative assistants, and GSE mechanics.
• Liaise with all customer service, airport, USPS and our customer.
• Respond to and/or investigate concerns reported by the customer's supervisory personnel.
• Perform routine visits to various authorities to discuss issues and concerns; attend all local airport tenant, security and safety meetings.
• Other duties as assigned.

• Strong understanding of Ramp Operation.
• Must be at least 18 years of age, possess basic computer experience (6 months+) and type at least 35 words per minute.
• 4‑year college degree in a relevant field strongly preferred or equivalent experience.
• High school diploma, GED, or equivalent work experience and a high degree of attention to detail.
• Ability to read, fluently speak, and understand the English language.
• Good communication skills and a friendly, outgoing personality in person and via telephone.
• Must be free of disqualifying crimes and able to pass a pre‑employment drug test.
• Must have reliable transportation and be able to work weekends, holidays, and days off.