Senior Manager, Retail Generative Artificial Intelligence; GenAI

Senior Manager, Retail Generative Artificial Intelligence (GenAI)

Join to apply for the Senior Manager, Retail Generative Artificial Intelligence (GenAI) role at Charles Schwab.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. Schwab is uniquely positioned to derive competitive advantage from the use of generative artificial intelligence (GenAI) to enhance experiences for reps and clients. The Retail GenAI business function coordinates GenAI efforts to maximize value, drive efficient delivery of capabilities, and partner on change management to engage and adopt across the business.

We are seeking a Manager for the Retail GenAI business function. As a Manager, you will have the opportunity to set strategy, drive initiatives, and lead change management for GenAI applications in retail.

• Set Retail GenAI Strategy & Vision:
  Conduct market and strategic analysis to identify GenAI opportunities; define business goals and translate them into a clear product vision; establish strategic priorities and roadmap; secure funding and resources; align cross‑functional teams on execution.
• Drive Initiative Execution:
  Design program structure and oversee implementation; lead non‑technical work streams (e.g., marketing, legal, compliance); support product and technical teams with strategic decision‑making.
• Lead Change Management:
  Partner on rollout and adoption of GenAI applications; collaborate with field enablement to realize productivity benefits.

• Strategic Problem Solving: Break down complex challenges into actionable strategies.
• Analytical Decision Support: Identify key data, perform quantitative analysis, and inform decisions.
• Executive Communication: Craft compelling narratives and presentations for senior leaders.
• Program Leadership: Plan and execute large, complex initiatives with multiple stakeholders.
• Adaptability & Learning: Thrive in dynamic environments and quickly master new topics.

• 4+ years of work experience at a consulting firm focused on strategy‑related projects within corporate environments.
• Bachelor’s degree.
• Strong analytical, communication, and presentation skills.
• Proficiency in PowerPoint and Excel.
• Personal and professional alignment with Schwab’s vision and values, with a strong interest in our business.
• Passion for GenAI and the desire to learn and grow in this area.

• Experience in financial services or technology.
• GenAI experience.

• 401(k) with company match and Employee stock purchase plan.
• Paid time for vacation, volunteering, and a 28‑day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Sales and Business Development

Location:

Omaha, NE (Remote/Hybrid work options available)