Manager of Regional Service

Company Details

RAKA Rentals – The Cat Rental Store is expanding its footprint in the Midwest Region and we’re looking for top talent to grow and serve our customer base. At RAKA Rentals we believe authentic relationships drive our success and we value relationships over transactions. This personalized approach lets us serve local communities through tailored equipment rental solutions.

The Manager of Regional Service is accountable for driving growth and profitability within the Parts and Service Divisions of a designated business unit. The role focuses on building a skilled, customer‑focused team and implementing innovative service programs. The Manager sets rental‑ready standards across the assigned territory, ensures consistency in service operations, and fosters a safety‑first culture throughout the organization.

• Manages the regional Profit and Loss statement by analyzing and controlling expenditures to align with divisional budget requirements.
• Builds and leads a competent branch team through effective hiring, training, development, delegation, performance appraisals, coaching, counseling, and disciplinary procedures.
• Develops and submits talent inventory assessments to evaluate branch strength and identify ongoing training opportunities.
• Plans, manages, and oversees all service‑related activities, continuously improving service department operations through research and implementation of new techniques and procedures.
• Establishes measurable goals and accountability systems for contamination control, administers safety programs, coordinates training, and ensures compliance with company and government safety standards.
• Serves as the primary customer contact for all service‑related matters, including technical issues, diagnostics, invoicing, and repairs, while proactively reviewing service history, warranty records, and support programs to anticipate future needs.
• Makes policy and rework decisions that balance customer satisfaction with company interests.
• Analyzes market data to determine customer needs, volume potential, pricing strategies, and discount structures, collaborating with sales to develop promotional campaigns.
• Routinely assesses employee skills and expertise, securing training as needed to stay current with industry developments and minimize customer downtime.
• Directs regional service operations by recommending best practices, reducing costs, driving revenue growth, and supporting customer satisfaction.
• Develops and maintains performance metrics, prepares and reports on annual budget proposals.
• Promotes organizational advocacy by fostering teamwork, trust, and mutual respect among employees and customers.
• Implements initiatives that support RAKA – The Cat Rental Store’s vision and core values, aligning regional efforts to deliver quality customer experiences.

• Medical, Dental, Vision Insurances
• Paid Vacation and Holidays
• Company‑paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In‑house Training Department
• Paid Military Leave
• Short and Long‑Term Disability
• Safety Glasses and Boot Program

The RAKA Rentals – The Cat Rental Store business model was forged to serve growth in our local communities. We begin with a customer experience that values partnership over transaction. Our personalized approach to developing relationships allows RAKA Rentals to provide tailored equipment rental solutions to strengthen our communities.

RAKA Rentals – The Cat Rental Store is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RAKA Rentals shall abide by the requirements of 41 CFR §§ 60‑1.4(a), 60‑300.5(a) and 60‑741.5(a). These regulations prohibit discrimination against qualified individuals based on veteran or disability status and prohibit discrimination on the basis of race, color, religion, sex, or national origin.

RAKA Rentals reserves the right to modify job duties to meet the needs of the Company.