Executive Director, Operations

The Executive Director, Operations will handle delivering efficient external and internal services to all regions/Business Units across North America. This role will work closely with the leadership teams to understand operations and/or product need and how to implement operating rhythms, enable process improvements, and watch the health of the overall business operations cadence.

Standard

• Be a leader who inspire a shared vision and stewardship of company values
• Use data that gives the team a baseline for action.
• Be a leader that values positive relationships in the office and nurture his or her employees to become self-directed individuals who will produce their best work
• Strong focus on being better together: intentional collaboration and provide meaning and direction in the team's work
• Working closely with team by actively listening to understand challenges that need to be solved.
• Measuring and reporting to other stakeholders about the efforts and successes of the team
• Enabling the team to be customer-centric and provide an amazing experience, and doing so by keeping them accountable and removing roadblocks
• Creating a positive and productive work environment. Help the team fulfill their duties, reach their goals, and enjoy their work
• Understands, defines, and delivers the purpose, requirements, and desired results of Company and/or Departmental programs that will affect and/or leverage Operations
• Attract, keep, and develop leaders and managers who share the CTM values and culture to ensure company growth
• Supply leadership and guidance to team, prioritizing and assigning projects ensuring best results.
• Anticipate obstacles with a successful completion of other projects. Seek solution to such obstacles and communicate these to those involved with the project.
• Oversee the established standards for key initiatives while partnering with counterparts to grow key concepts.
• Leverage feedback from internal customers, build quantified, substantiated business cases to drive upstream process improvements
• Effectively manage an ever-evolving workload, while confidently adjusting team priorities, decisions, and actions to respond to changing business demands, unanticipated events, and latest information

* Domestic (and global) travel may be a requirement for this position. An accommodation may be considered under the Americans with Disabilities Act, but a bona fide reason must exist. The company will engage in the interactive process as necessary.

• This position may have direct and/or indirect reports which includes responsibility for overall performance management, including hiring, training, coaching, feedback, development, etc.
• Models the way for employees and sets a positive example by demonstrating our core values.
• Provides ongoing feedback and supports team member growth by working with employees and encouraging growth plans.
• Drives employee engagement. Facilitates regular and ongoing conversations about employee engagement and takes action to improve team and organizational culture.

• Embrace CTM's core values of Connect, Deliver and Evolve
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ab…