Vice President, Fraud Strategy and Operations

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job:

The Fraud leader at FNBO is a senior leadership position with divisional-wide responsibility related to comprehensive fraud prevention, detection, and resolution operations. This role oversees an organization of 250+ employees across multiple critical functions including strategy, rule writing, investigations, fraud and disputes call center operations, high-risk account management, and product ownership for authorization and fraud detection systems. This position leads 5-6 Director level positions who oversee their respective teams and operational areas to prevent 1st and 3rd party fraud within the various Card portfolios, including Visa and Master Card consumer credit, debit, small business and commercial card, as well as consumer loan fraud and investigative research.

The person will manage a $20MM+ annual budget and significant loss reduction impacts.

About This Role:

Strategic Leadership & Organizational Management Develop and execute enterprise fraud prevention strategy aligned with business objectives

Present fraud trends, strategies, and performance to executive leadership, enterprise stakeholders, and board committees

Establish fraud risk appetite in collaboration with Executives, Senior Leadership, CRO, CCO, CIO, and Information Security Lead and develop a team of 5-6 Directors overseeing 250+ employees, fostering a culture of accountability, innovation, and continuous improvement

Drive talent development, succession planning, and organizational design to optimize efficiency and effectiveness

Manage multimillion-dollar departmental operating budget, justify investments, and evaluate ROI on fraud prevention tools and technologies

Track fraud losses and fraud prevention savings to demonstrate value and inform strategic decisions

Fraud Operations & Execution Rule Writing & Detection Strategy Oversee development and optimization of sophisticated fraud detection rules, processes, and procedures across portfolios and transactional channels

Ensure detection strategies balance fraud prevention with customer experience

Monitor industry trends and incorporate best practices into detection strategies

Establish governance frameworks for rule management, testing, and performance monitoring

Investigations Management Provide executive oversight of fraud investigation operations, workflows, and resource allocation

Review complex, high-dollar, or sensitive fraud cases for unsecured consumer loans

Coordinate with Corporate Risk, Legal, Compliance, and Law Enforcement on major cases

Ensure regulatory compliance with dispute resolution time frames and requirements

Drive process improvements to reduce cycle time, improve accuracy, and enhance investigative outcomes

Fraud & Disputes Call Center Operations Oversee inbound and outbound call center operations handling fraud alerts, customer disputes, and resolution activities

Set performance standards, service levels, and quality metrics

Implement workforce management strategies to optimize staffing and efficiency

Drive customer satisfaction initiatives while maintaining fraud prevention effectiveness

Third-Party Fraud Management Develop comprehensive strategies to identify and mitigate third-party fraud (identity theft, account takeover, synthetic identity, card not present)
Establish risk assessment frameworks and early warning indicators

Drive industry collaboration through participation in fraud consortiums and working groups

Track and report on fraud trends, losses, and mitigation effectiveness

Technology & Innovation Manage complex fraud and disputes…