Vice President, Fraud Strategy and Operations

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

The Fraud leader at FNBO is a senior leadership position with divisional-wide responsibility related to comprehensive fraud prevention, detection, and resolution operations. This role oversees an organization of 250+ employees across multiple critical functions including strategy, rule writing, investigations, fraud and disputes call center operations, high-risk account management, and product ownership for authorization and fraud detection systems. This position leads 5-6 Director level positions who oversee their respective teams and operational areas to prevent 1st and 3rd party fraud within the various Card portfolios, including Visa and Master Card consumer credit, debit, small business and commercial card, as well as consumer loan fraud and investigative research.

The person will manage a $20MM+ annual budget and significant loss reduction impacts.

• Develop and execute enterprise fraud prevention strategy aligned with business objectives
• Present fraud trends, strategies, and performance to executive leadership, enterprise stakeholders, and board committees
• Establish fraud risk appetite in collaboration with Executives, Senior Leadership, CRO, CCO, CIO, and Information Security
• Lead and develop a team of 5-6 Directors overseeing 250+ employees, fostering a culture of accountability, innovation, and continuous improvement
• Drive talent development, succession planning, and organizational design to optimize efficiency and effectiveness
• Manage multimillion-dollar departmental operating budget, justify investments, and evaluate ROI on fraud prevention tools and technologies
• Track fraud losses and fraud prevention savings to demonstrate value and inform strategic decisions

• Oversee development and optimization of sophisticated fraud detection rules, processes, and procedures across portfolios and transactional channels
• Ensure detection strategies balance fraud prevention with customer experience
• Monitor industry trends and incorporate best practices into detection strategies
• Establish governance frameworks for rule management, testing, and performance monitoring

• Provide executive oversight of fraud investigation operations, workflows, and resource allocation
• Review complex, high-dollar, or sensitive fraud cases for unsecured consumer loans
• Coordinate with Corporate Risk, Legal, Compliance, and Law Enforcement on major cases
• Ensure regulatory compliance with dispute resolution time frames and requirements
• Drive process improvements to reduce cycle time, improve accuracy, and enhance investigative outcomes

• Oversee inbound and outbound call center operations handling fraud alerts, customer disputes, and resolution activities
• Set performance standards, service levels, and quality metrics
• Implement workforce management strategies to optimize staffing and efficiency
• Drive customer satisfaction initiatives while maintaining fraud prevention effectiveness

• Develop comprehensive strategies to identify and mitigate third-party fraud (identity theft, account takeover, synthetic identity, card not present)
• Establish risk assessment frameworks and early warning indicators
• Drive industry collaboration through participation in fraud consortiums and working groups
• Track and report on fraud trends, losses, and mitigation effectiveness

• Manage complex fraud and disputes detection and…