Sr. Vice President, Banking Operations

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job:

The Banking Chief Operations Officer (COO) is a strategic senior leader and key member of the Banking Division leadership team, accountable for operational excellence, scalability and execution across the Business Segment, Commercial Payments, Individual Segment and Wealth & Institutional Services. This role translates the division's growth strategy into operational reality—building the infrastructure, capabilities, and teams required to deliver on ambitious business outcomes.

The COO drives division wide process transformation, technology enablement and efficiency while enabling the Banking Division's strategic growth agenda. This position requires both strategic thinking and hands-on operational expertise to build best in class operational capabilities, optimize resource deployment, and deliver measurable business outcomes. The ideal candidate combines deep banking operations knowledge with proven transformation leadership, executive presence, thriving in complexity while driving clarity, accountability, and results.

About This Role:

Key Responsibilities
1. Strategy and Operational Excellence Define and execute the division's operational strategy, aligning infrastructure, capacity, and capabilities to enable business growth and competitive differentiation

Ensure operational excellence and performance accountability across all banking operations, including transaction processing, account management, customer servicing, loan servicing, payment operations and deposit operations

Lead end-to-end process transformation initiatives across the division, driving cross-functional efficiency improvements with measurable outcomes

Establish and maintain KPIs and performance accountability frameworks to track operational health and progress against strategic goals

Champion a continuous improvement culture, leveraging process redesign, automation, and AI integration to reduce operational costs and improve throughput

Manage disciplined expense planning, including multi-year efficiency roadmaps with year-over-year targets
2. Technology & Automation Drive the technology and automation strategy for operations, prioritizing investments in AI, RPA, and digital capabilities that enable scalability, reduce costs, and enhance competitive positioning

Partner with Technology and Product teams to align operational capabilities with the division's digital growth strategy, including digital onboarding, Bill Pay/transfers, open banking, and dynamic product and pricing capabilities

Support regulatory technology initiatives such as ISO
20022 and 1071 compliance

Evaluate emerging technologies and industry best practices to maintain competitive operational capabilities

Drive data-driven decision making through analytics, operational intelligence and/or predictive modeling
3. Strategic Initiative Enablement Serve as the operational architect for Banking Division strategic priorities, including acquisitions and integrations (e.g., CCB conversion), new product launches, and digital channel expansion

Serve as a strategic operational partner to Banking Division peers leading the Business Segment, Commercial Payments, Individual Segment, and Wealth & Institutional Services enabling growth through scalable infrastructure and cross-functional collaboration

Contribute to the division's long-term strategic planning;
Translate division strategy into executable operational plans with clear milestones, resource requirements, and success metrics

Lead operational due diligence and integration planning for acquisitions, ensuring seamless…