Vice President of Operations

Description

We are seeking an experienced, results-driven Vice President of Operations (VPO) to lead and strengthen operations across our Home Care, Home Healthcare, and Infusion Services divisions. This executive leader will oversee day-to-day operations across multiple regions, ensuring reliable service delivery, effective staffing, exceptional client and patient experiences, operational accountability, and strong financial performance.

The VPO will translate organizational strategy into measurable results by strengthening processes, developing leaders, improving performance, and building scalable operational systems. Working closely with the CEO, CFO, COO, and clinical leadership, this individual will support sustainable growth, financial performance, quality, regulatory compliance, and operational readiness.

The ideal candidate combines strategic thinking with hands‑on operational leadership and understands how to balance workforce capacity, service quality, financial performance, and the distinct needs of multiple healthcare service lines. The VPO provides operational oversight while clinical assessments, treatment decisions, and professional supervision remain the responsibility of qualified, licensed personnel.

Our culture is rooted in compassion, dignity, and individualized care. We are committed to empowering individuals of all ages and abilities to maintain independence and well‑being in the comfort of their own homes. Through thoughtful caregiver matching, ongoing training, and a person‑centered approach, we strive to make a meaningful difference in the lives of our clients, their families, and our community.

Benefits include Health, Dental, Vision and Life insurance options, 401K with match, Referral bonuses, Paid Time Off, Reimbursements, Tuition Assistance and more.

• Lead daily operations across Home Care, Home Healthcare, and Infusion Services, establishing clear expectations, leadership accountability, and performance standards.
• Standardize workflows while accommodating service‑line‑specific operational and regulatory requirements.
• Identify operational barriers, implement solutions, and drive measurable improvements across regions and locations.
• Establish and monitor key performance indicators (KPIs), dashboards, and corrective action plans.

• Oversee referral intake, scheduling, staffing, authorizations, and timely service initiation.
• Monitor service reliability, missed visits, delayed starts of care, client and patient satisfaction, complaints, and retention.
• Ensure timely resolution of concerns and coordinate care transitions and changing service needs with clinical leadership.
• Strengthen referral relationships through responsive intake, dependable service delivery, and effective communication.

• Align staffing capacity, qualifications, and competencies with service demand in partnership with clinical leadership.
• Maintain reliable coverage and escalation procedures for staffing shortages, call‑offs, after‑hours needs, and service interruptions.
• Partner with Human Resources on recruitment, onboarding, retention, training, employee relations, leadership development, and succession planning.
• Develop strong operational leaders who promote accountability, consistency, and continuous improvement.

• Oversee timely scheduling, payer authorization tracking, electronic visit verification (EVV), and documentation completion, as applicable.
• Address scheduling errors, missed punches, red shifts, authorization gaps, and documentation deficiencies within established deadlines.
• Partner with clinical, Billing, and Finance teams to…